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Filter > 3d > Generate Normal Map not working suddenly

New Here ,
Apr 21, 2017 Apr 21, 2017

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in CC 2017, cc says there are no current updates for it, generate normal map is not working.  I did it this morning, doing it for the 2nd time today, without changing any photoshop settings and having closed photoshop this morning and re-opening it just a few mins ago, suddenly generate normal map is not working.  it worked all the time in CC 2015 as well, i recently updated (a day ago) to CC 2017 photoshop.

so what happens is, i will have an 8-bit srgb 600x600px image, i will go to Filter > 3d > Generate Normal Map, I will see the spinning flower pedal wheel that Photoshop uses to show it's processing something, then i will see my 3D tab group, which is nested along with Layers, Channels, Paths, appear to have things appear in it such as "sphere" it all happens so fast that i can't tell what else appears, but it seems like a typical set of things that would appear in the 3D tab when in 3D mode... i believe the other things to be "default camera" or "default material" etc...

my image is black and white, it opens and i'm prompted for dot gain 2.2, i just blow through that dialog box and then once it is opened, i switch the Mode to RGB Color.

PS sorry, so what happens is, all that activity in the 3D tab goes away, so it's at it's default state of "Create new 3d..." the spinning flower pedal wheel goes away and i'm left looking at my black and white image.  history shows nothing other than opening the file, and nothing to undo

HELP!

thanks,

like i said, it worked 1 time this morning.  no other updates have been done to computer, my car, house or business establishment

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Adobe Employee ,
May 15, 2017 May 15, 2017

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Hi RZPerforma,

Could you please try resetting the preferences of Photoshop by following the steps mentioned below:

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you startPhotoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Please, let us know if it helps.

Regards,

Sahil

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New Here ,
Jun 08, 2017 Jun 08, 2017

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This did not work. The dialog box that should appear after you "Generate Normals From Diffuse" or "Generate Bump From Diffuse" doesn't appear. The pictures depict my process. I get to step 3 then I get a loading icon and the program keeps loading.

Step_01.pngStep_02.pngStep_03.png

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New Here ,
Jun 21, 2017 Jun 21, 2017

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what type of nonsense answer is that - reset settings quickly by pressing alt + ctrl + shift and holding.  that does nothing. let me say that again - that is a nonsense answer and IT DOES NOTHING - NO PROMPT OR ANYTHING [Personal abuse removed]. do you work for adobe?  are you going to help me or should i try somewhere else?  i pay monthly for, my whole company pays monthly for many liceneses and i need help.  what else has to be done to get help.

i'd like to file a complain against you to your manager if in fact you do work for adobe.

i've updated to the latest release still not working.

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Adobe Community Professional ,
Jun 21, 2017 Jun 21, 2017

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Please refrain from personal abuse.

Pressing Alt+Ctrl+Shift (or Mac Option +Cmd+Shift) whilst starting Photoshop is a way to open a reset preferences dialogue, particularly if Photoshop cannot be opened. The timing of pressing the keys whilst opening can be tricky though.
An alternative way to reset preferences,if Photoshop is open, is to go to Preferences - General then choose "Reset Preferences on Quit". Then press OK and restart Photoshop.

Dave

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New Here ,
Sep 20, 2017 Sep 20, 2017

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Hello, Mac Option +Cmd+Shift actually solved my same problem here.

Thanks.

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New Here ,
Jul 19, 2018 Jul 19, 2018

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This Ctrl+Alt+Shift also worked for me . I didn´t see the normals "sphere tuning window", and now it works! thanks!!

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New Here ,
Jul 23, 2021 Jul 23, 2021

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It worked for me also...

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New Here ,
Dec 03, 2019 Dec 03, 2019

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Hi Sahil.Chawla
this works perfectly to reset the preferences 

thank you 🙂 

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New Here ,
Feb 02, 2020 Feb 02, 2020

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This worked for me.  Thank you 🙂

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New Here ,
Jul 22, 2018 Jul 22, 2018

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Thanks!! It works

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New Here ,
Nov 28, 2020 Nov 28, 2020

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This worked. Thanks! 

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