Firefly image generation is not working

[호일2881992334zf]

"I'm not sure if it's an issue with the computer itself or the program. Could you please help me check?"

[Sameer K]

Hey, @호일2881992334zf . Welcome to the Photoshop Community. I reviewed the account you used to log in, and I found two profiles & an active Teams subscription.

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted. If the issue still exists, try to reach the Team subscription admin for help. 

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)