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Fixed: Delay while zooming in or out with the trackpad on macOS Photoshop 22.3

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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After updating the photoshop in my mac pro, when I use the zoom in the trackpad it works with some delay, like if it was trying to make it "smooth" but it's actually really annoying. Anyone with the same problem?

 

{Moderator note: Edited the thread title, PS-63413}

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Bug, FAQ, Mac, Performance, Problem or error

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correct answers 1 Correct answer

Adobe Employee , May 18, 2021 May 18, 2021
Hi all, We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html  For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html  Regards, Mohit

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Yup. Same problem and it's on two different computers. I had to revert to the previous version until they work it out

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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There was a bug reported with the zoom feature. Try the troubleshooting techniques here to see if it helps.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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I just checked to see if a bug was reported. There was a similar bug reported last October. I am going to report this as a bug and I will update as soon as I get a response. You can also search and report bugs here

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Please post your Photoshop system information.
In Photoshop, go to Help >System Info...and copy and paste it in a reply.

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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My system info:

Mackbook Pro 16 inch 2019 with 2.4 Ghz 8 Core Intel i9 64 gigs of ram, and AMD Radeon Pro 5500M 8 Gig. 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Adobe Photoshop Version: 22.3.0 20210302.r.49 660cd2e x64 Number of Launches: 3 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 2900 MHz Built-in memory: 8192 MB Free memory: 3943 MB Memory available to Photoshop: 6909 MB Memory used by Photoshop: 72 % SAM SDK Version: 2.0.0-main.363.5 ACP.local Status: - SDK Version: 1.41.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.7.0.1 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 300 seconds Live Edit Client SDK Version: 3.79.23 Presets Status: - Brushes: 28 local / 0 synced - Gradients: 183 local / 0 synced - Patterns: 10 local / 0 synced - Shapes: 54 local / 0 synced - Styles: 21 local / 0 synced - Swatches: 122 local / 0 synced Native GPU: Enabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 128K Image cache levels: 4 Font Preview: Medium TextComposer: Latin ------- GetVideoCardInformation
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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Same issue here.  Running on an Apple Silicon MBP.  Thought it was ironic because v23 is supposdly supporting Apple Silicon now.

v22.2.0 seems to not have the issue and is working fine thru Rosetta.  Hope adobe fixes the issue soon! I can't stand the zooming bug.

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I have literally skipped out on 6 updates because of this issue. Why is it that whenever I zoom into an image and I drag the image from left to right, it doesn't even have to be left to right, it could be any angle and the image lags in a glitchy way. this BUGS ME. I thought adobe would have fixed this with the last five updates. I finally decided to give the latest update a try, which is the V 22.3 since I was using v 21.2.6 and the same thing is STILL happening. out of frustration, I downgraded back to
what I was using which is the v 21.2.6.

Is there anything being done about this or am I stuck with this issue? I have attached a video to this post so you all can get an idea of what I'm trying to explain. btw i'm a iMAC (Big Sur)

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Hi,

 

I see your video, but I don't really see the big deal. And much of this will also depend on your computer, and how fast it can process, and how large the image is. If its a huge image, it will take time for the computer to process the move and the new move of the HUGE image. I just zoomed in on my screen and moved things around... and have NO ISSUES at all.

 

Is it happening with small images? 

 

sorry you are having issues.


cheers,

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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You don't see the big deal? really? first of all, what might seem small to you could be a big deal for someone else. And my computer is new. purchased it last year in June 2020 and is compactable with photoshop. the iMAC computer comes with a 3 GHz 6-Core Intel Core i5 processor, and a 16 GB 2667 MHz DDR4 memory, you can't tell me it isn't compactable with photoshop. And, it happens to ALL IMAGES doesn't matter what size the image is. I draw my comics in an 8.5 by 12-inch document with a 400DPI which shouldn't be a big deal for photoshop to handle. I have been using photoshop since 2008 and have never had this issue so Yes it is a big deal and it is frustrating because as I'm drawing with a graphic tablet, zooming in and out is a nightmare. It bounces around everywhere.
I was hoping for a solution or maybe some kind of answer to why this is happening and if it's being worked on by Adobe but instead, I feel like you are making a mockery of the situation. at least that's how your reply came off.

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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hello Tanaka,

 

I am sorry if I offended you, that was definitley not my intention. I was just sharing that to me it didn't look so abnormal since sometimes there is a delay on the redraw with big files, and was sharing some of the reasons. 

I do have the latest update, but I was not seeing the issue on my side when testing that's all.

 

Your files are relatively large, but it seems like others are also having this issue.

Hope you are able to get it resolved. My apologies.

 

cheers,

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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New Here ,
May 04, 2021 May 04, 2021

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Hi Mark,
The point here is that the same image, irrespective of its size, will have the laggy zoom issue on the current versions, but roll back, on same hardware, and same image file, and it does not, so it is a software issue, not the hardware that can't keep up...
I would make a video, as I have both versions running on same machine, but I think you can just take my word for it... 😉
Happy to hear you dont have the issue, and perhaps we can figure out why its not an issue accross the board, but it is a really big issue - its pretty much unuseable as is...

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Was running v22.3 on my M1 MacBook Pro with that thicc RAM.

Supposedly v22.3 supports Apple Silicon so I was excited to see performance improvements.

Unfortunately, I couldn't get past the horrible performance of simply zooming in and out.

The zooming in/out of the artwork is super delayed from my fingers pinching on the trackpad.

I did not have this issue running v22.2 thru rosetta on the same machine.

Tried multiple images (smaller ones) to see if it was just file size slowing downnthe app but got the same results.

I'll be using v22.2 for now but hopefully I'm just missing a weird setting that I changed maybe?

Maybe it's a bug (saw ppl were ahving other issues and same issue with v22.3).  Anyways pls fix/help me!  D'':

Screen Shot 2021-03-11 at 10.40.33 PM.png

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hi there,

 

We're sorry for the zoom issue after the recent update. Could you please turn off the Graphics Processor option from the Photoshop preferences > Performance tab > relaunch Photoshop and check if that helps.

 

Screenshot 2021-03-12 at 1.50.00 PM.png

 

Thanks,

Mohit

 

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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I already tried that, not also didn't worked but also lagged the clipboard, showing me the message that the clipboards where made to be used with that box checked.

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New Here ,
Mar 12, 2021 Mar 12, 2021

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I have the same issue. 

Specifically, zoom in Photoshop behaves like there's inertia driving the zoom. I don't have issues with the zoom anchoring at a random point though.

 

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All rights reserved. - from the file “ON1 Portrait 2019-suite.plugin” ON1 Portrait 2019 Filter 13.5.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “ON1 Portrait 2019-suite.plugin” ON1 Resize 2019 13.5.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2019-suite.plugin” ON1 Resize 2019 Engine Automation 13.5.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2019-suite.plugin” ON1 Resize 2019 Engine Filter 13.5.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2019-suite.plugin” ON1 Resize 2019 Filter 13.5.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2019-suite.plugin” OpenEXR 22.3.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 22.3.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 22.3.0, © 1991-2021 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 22.3.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 22.3.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 22.3.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 22.3 © 1989-2021 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 22.3.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: Topaz DeNoise AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazDeNoiseAI.plugin” Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 4.0.0.55 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.start/" CDO: 1.84.0
CmdN: 1.7.1
CDP: 1.107.0 Unified Panel (Loaded) 1.3.0.78 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/" ccx-timeline (Prepared) 2.6.37.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/" CC Libraries Panel (Prepared) 3.12.168.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.cclibrariespanel/" Neural Filters (Prepared) 1.4.11.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/" Photoshop UXP Export-As (Prepared) 5.4.3.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" Photoshop In App Messaging (Loaded) 1.6.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/" Photoshop Personalization (Loaded) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Plugins Panel (Prepared) 1.2.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/index.html” New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/stock-panel-licensing/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/manager.html” Installed TWAIN devices: NONE

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi there,

This has been logged as a bug and our product team is working on a fox for it. In the meantime, you may roll back to a previous version of Photoshop as a workaround: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Sahil

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New Here ,
Apr 09, 2021 Apr 09, 2021

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working with 22.3.0 and Big Sur on a macbook pro its interesting but very annoying and it seems to have come out of nowhere, like i accidentally unchecked a box or something, I agree with community, it is very annoying and I presemed it weas my memory at firstand spent way too much of my short life on that.  One observation is that the zoom speed is linked to how fast i move my fingers on the trackpad, which further reassured me that its not a memory issue. A quick work around FYI (although i look forward to a fix) ...press option and slide two fingers up and down the trackpad and that disables the default)..kindest..

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Same problem (PS version 22.3.1) on the MacBook Pro 16" 2020. It's really annyoing and influences my entire workflow. So back to a version that works. 😅

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi all,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html 

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html 

 

Regards,

Mohit

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I am also having this issue. Even though I'm fully up to date!

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New Here ,
Nov 21, 2021 Nov 21, 2021

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k here goes.. received my MBP Max 32gb and I opened up photoshop and opened up 50/70 images (18 mp each ) into separate windows I then clicked on various ones with the trackpad.. half of them were jerky and laggy as hell in trying to pinch zoom using the trackpad 2 finger pinch zoom. Some worked well but half were bad. My Intel MBP i9 with 64gb has NO problems at all! I also had the 14 Max 64gb a few weeks ago and don't recall any problems with that. I no longer have that machine so I can't compare now. ALSO I noticed when I very first turned this 16 max machine on the trackpad would not work with more than one finger, I restarted and it worked fine...Also sometimes I clicked on one of those photos and photoshop disappears into hiding mode and bridge pops up!! Weird. Do I have a trackpad problem AND is the photoshop problem to do with just having 32GB?? Please help. Will I have to send it back and reorder the 64gb Max! Does opening many windows in photoshop really need that 64gb!?? SO BASICALLY WHAT I HAVE DISCOVERED IS THATT IT OPENS UP THE FIRST 20\25 IMAGES AND THEY ZOOM FLAWLESSLY BUT ANY MORE THAN THAT ARE JERKY AND LAGGY. PLEASE HELP

 

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New Here ,
Nov 22, 2021 Nov 22, 2021

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I have an M1 Max 64GB Macbook pro, Zoom and Pan is extemly laggy, unusable. Photoshop Version 6 on my intel celron from 2002 runs faster.

Is adobe going to fix this?  Did intel pay you guys to make it slow on Macbooks?

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