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Fluorescent green screen error

Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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All of my files appear as normal when on the photoshop welcome screen but when I select one and open it the whole screen is bright green and I cannot click or move beneath this. Any suggestions gratefully received. I have tried shutting down and restarting. I have tried opening various files and its the same with all.

 

Victoria

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correct answers 1 Correct answer

Adobe Community Professional , Jun 19, 2021 Jun 19, 2021
What I've highlighted in green "Deactivate Native Canvas" remember to restart Photoshop

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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Hi

What exact version of Photoshop so you have, if it's the most recent version try enabling this option in preferences and restarting Photoshop to see if it helps

2021-06-11 17_45_47-Window.png

 

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Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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Hi Ged

Thank you for your reply. It is the latest version of Photoshop, I have a subscription. What should I enable in preferences, could you please clarify?

Thanks again.

Victoria

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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What I've highlighted in green "Deactivate Native Canvas" remember to restart Photoshop

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Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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Hello again

 

Apologies for misunderstanding your initial reply. I was viewing it as an email and could not see the attached image. Anyway, tried your suggestion and all seems to be okay now! Thank you so much, how on earth do you know these kind of things!!! I am totally in aw and extremely grateful. Have a lovely day.

 

Victoria

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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No worries, glad you got it sorted 🙂

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New Here ,
Jul 17, 2021 Jul 17, 2021

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this worked for me also....thank you so much as to reiterate what Victoria said, how do you know these kind of things.....things like this are very upseting for newbies and even intermediate users of Photoshop. 

 

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New Here ,
Jul 01, 2021 Jul 01, 2021

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Thank you for your Answer!

It's really help for me. Thank U.

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