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Freezing Photoshop

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hi, since the last update my Photoshop is freezing everytime I'm doing an activity. Now I was doing the tutorial and since the selection exercise it star to get frozed. I restarted my pc but it still the same. Now it totally stop working and I had to force the exit. Does anyone had the same problem?

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Crash or freeze, Problem or error

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi there,

 

Sorry that Photoshop 2021 is freezing while editing. That shouldn't be happening, let us make it right.

 

What is your computer's OS and if you're on a Mac, are you using the one with M1 processor?

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.htmlTroubleshoot Photoshop graphics proce...

 

Thanks,

Akash

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi, thanks for your answer.
Unfortunately it still getting frozen. I deselected the option you mentioned and now also my pc is frozing.
I'm using Windows 10.

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