Copy link to clipboard
Copied
I started having this issue just randomly one day where when I try to pan around my canvas or zoom the canvas breaks up, some parts staying the previous size, only partially zooming in and then freezing the program. When I try to grab a tool I'm unable to do anything. Occasionally I can close the program but usually photoshop is so frozen and unresponsive I have to end the task from the task manager. This issue popped up one day with no warning and has made Photoshop completely unusable. I've narrowed it down to a photoshop issue because I can load other drawing programs and those work fine. So it doesn't seem to be in issue with my MoblieStudio Pro.
It happens with different file sizes and types. I've tried every tip and trick I can find online from resetting the preferences to messing with the proformance settings to uninstalling and reinstalling photoshop, uninstalling and reinstalling my tablet drivers. Complete overhauling updates to my computer and programs. Nothing is resolving this issue.
If anybody else has experienced this issue and has found a fix I would love, love, love to hear about it!
Here is a picture I took of my screen during the freeze to share exactly how it's glitching.
Photoshop 23.5.1
Windows 10
Copy link to clipboard
Copied
Go to your Preferences > Tools... and uncheck "Enable Flick Panning" and "Animated Zoom". Does this fix the problem?
Copy link to clipboard
Copied
The Adobe Creative Cloud app allows for the simultaneous installation of multiple versions of Photoshop. Try installing another/earlier version and see if that works. I appreciate that this isn't a fix but it may help isolate where the problem lies.
Copy link to clipboard
Copied
Installing an older version of Photoshop worked! I had to go back two versions to get it zooming and panning normally again. Thank you for this fix!
Copy link to clipboard
Copied
Thank you. Great to hear you are back up and running. Hope you find a concrete solution soon.