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5

Frequent crashing in app

New Here ,
Jun 16, 2023 Jun 16, 2023

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Hello Team,

 

Since last two updates I am facing frequent crashing in app. It is hardly 2/3 mins in app and it gets crash, even while simply opening patch tool or brush etc. I am using another old version as well (Adobe Photoshop Version: 23.0.0 20211013.r.36) which is working fine without crash. Even beta version is working fine. But the regular version is creating issues. I am using windows 10. I have attached crash report as well. Please check 

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Adobe
Community Expert ,
Jun 16, 2023 Jun 16, 2023

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Which Photoshop version and OS?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the Photoshop preferences?

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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Try the Adobe Cleaner Tool to remove the application and older versions, and install a fresh version of Photoshop. https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Jun 16, 2023 Jun 16, 2023

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Thank you @IntoThePrags for supplying the team with your crash reports, we can see them. One off the crashes appears to be fixed and should be released in an upcomming Ps release. We will check with the team as to the other and when/what they can find out.

 

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