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Frustrating photoshop freezes and display issues.

Community Beginner ,
Aug 27, 2023 Aug 27, 2023

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I miss photoshop cs6 or 19. 
To many freezes , lags and display issues in windows 10. 
This is so frustraing. I have to close ps and reopen again many times.  Loss of time and money both. If my company is paying adobe money, photoshop should have fixes for this issues.

Adobe is lucky that photoshop has certain level of monopoly.
I almost never post in community but this is super frusting. 

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correct answers 1 Correct answer

Community Beginner , Oct 02, 2023 Oct 02, 2023

Hi,

 problems keeps changing type. 

my photoshop is managed by my employer,so i cant do anything like reuinstall etc.
latest update is done and driver update is donebut now there is a new issue. 
i have attached an image. 
this is while painting.Capture.PNG

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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Before we can try to help we need more informations about your system.

Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread

Thanks. 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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Thanks for your reply.

This is information from photoshop from one machine. I am using it 2 machines and both has similar issues.

Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e x64
Number of Launches: 8
Operating System: Windows 10 64-bit
Version: 10 10.0.19042.1706
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 8
Processor speed: 3000 MHz
Built-in memory: 32664 MB
Free memory: 16751 MB
Memory available to Photoshop: 25107 MB
Memory used by Photoshop: 56 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2070 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,011 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1440, right=5120
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=6481006 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64

[1077 ms]
Start sniffer 2023-08-28 12:49:55
# Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=6481006 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64

{105 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 0) -> (5,120, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2070 SUPER
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,011 MB
VRAM: 8,011 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,125 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2020-04-07 000000.000000-000
Driver age: 40 months
Driver version: 26.21.14.4292
Supports UMA: UNSUPPORTED
D3D-ID: 7812
End platform native
{354 ms}

{354 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=GeForce RTX 2070 SUPER/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 0) -> (5,120, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=GeForce RTX 2070 SUPER/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: GeForce RTX 2070 SUPER/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,400 MB
VRAM: 8,400 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,125 MB
API version: 2.1 (2.1.2 NVIDIA 442.92)
Device version: 2.1 (2.1.2 NVIDIA 442.92)
Vendor name: NVIDIA
Driver date: 2020-04-07 000000.000000-000
Driver age: 40 months
Driver version: 26.21.14.4292
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{749 ms}

{749 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: GeForce RTX 2070 SUPER
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 CUDA)
Device version: 1.2 (OpenCL 1.2 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 364 GB / s
Compute score: 3,016.41
Device name string: GeForce RTX 2070 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{991 ms}

Exit code kExitNormal
End sniffer 2023-08-28 12:49:56
[kStatusNormal, kExitNormal]

[1077 ms]
Finish RunAllAPIs

[2079 ms]
Start GetSnifferResult

[2079 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90960116576178154394
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\S11698\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 952.6G, 791.6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
ACE.dll ACE 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.8567dec 79.8567dec
AdobeXMP.dll Adobe XMP Core 2023/03/23-08:56:37 79.a8d4753 79.a8d4753
AdobeXMPFiles.dll Adobe XMP Files 2023/03/23-08:56:37 79.a8d4753 79.a8d4753
AdobeXMPScript.dll Adobe XMP Script 2023/03/23-08:56:37 79.a8d4753 79.a8d4753
AGM.dll AGM 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/04/04-19:10:45 79.8b163e2 79.8b163e2
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
BIBUtils.dll BIBUtils 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
CRClient.dll Adobe Crash Reporter Client DLL 12.1.0.202305231609_434b669
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.1.0-11-16f02e5
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/03/10-17:55:06 79.6dcde51 79.6dcde51
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/03/30-19:06:20 79.fb3b9df 79.fb3b9df
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.6
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.6
PSViews.dll Adobe Photoshop 2023 24.6
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.e41acba 79.e41acba
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.1.0-11-16f02e5
UPIC 2.6.0


Required plugins:

Accented Edges 24.6 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.6 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.6 - from the file “Filter Gallery.8bf”
Average 24.6 - from the file “Average.8bf”
Bas Relief 24.6 - from the file “Filter Gallery.8bf”
BMP 24.6 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.6 - from the file “Filter Gallery.8bf”
Charcoal 24.6 - from the file “Filter Gallery.8bf”
Chrome 24.6 - from the file “Filter Gallery.8bf”
Cineon 24.6 - from the file “Cineon.8bi”
Clouds 24.6 - from the file “Clouds.8bf”
Color Halftone 24.6 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.6 - from the file “Filter Gallery.8bf”
Conté Crayon 24.6 - from the file “Filter Gallery.8bf”
Craquelure 24.6 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.6 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.6 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.6 - from the file “Filter Gallery.8bf”
Crystallize 24.6 - from the file “Standard MultiPlugin.8bf”
Cutout 24.6 - from the file “Filter Gallery.8bf”
Dark Strokes 24.6 - from the file “Filter Gallery.8bf”
De-Interlace 24.6 - from the file “Standard MultiPlugin.8bf”
Dicom 24.6 - from the file “Dicom.8bi”
Difference Clouds 24.6 - from the file “Clouds.8bf”
Diffuse Glow 24.6 - from the file “Filter Gallery.8bf”
Displace 24.6 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.6 - from the file “Filter Gallery.8bf”
Entropy 24.6 - from the file “statistics.8ba”
Export Color Lookup Tables 24.6 - from the file “Export3DLUT.8be”
Extrude 24.6 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.6 - from the file “FastCore.8bx”
Fibers 24.6 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.6 - from the file “Filter Gallery.8bf”
Filter Gallery 24.6 - from the file “Filter Gallery.8bf”
Fresco 24.6 - from the file “Filter Gallery.8bf”
Glass 24.6 - from the file “Filter Gallery.8bf”
Glowing Edges 24.6 - from the file “Filter Gallery.8bf”
Grain 24.6 - from the file “Filter Gallery.8bf”
Graphic Pen 24.6 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.6 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.6 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.6 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.6 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.6 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 24.6 - from the file “Filter Gallery.8bf”
JPEG 2000 24.6 - from the file “JPEG2000.8bi”
Kurtosis 24.6 - from the file “statistics.8ba”
Lens Blur 24.6 - from the file “Lens Blur.8bf”
Lens Correction 24.6 - from the file “Lens Correction.8bf”
Lens Flare 24.6 - from the file “Standard MultiPlugin.8bf”
Liquify 24.6 - from the file “Liquify.8bf”
Matlab Operation 24.6 - from the file “ChannelPort.8bf”
Maximum 24.6 - from the file “statistics.8ba”
Mean 24.6 - from the file “statistics.8ba”
Measurement Core 24.6 - from the file “MeasurementCore.8me”
Median 24.6 - from the file “statistics.8ba”
Mezzotint 24.6 - from the file “Standard MultiPlugin.8bf”
Minimum 24.6 - from the file “statistics.8ba”
MMXCore Routines 24.6 - from the file “MMXCore.8bx”
Mosaic Tiles 24.6 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.6 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.6 - from the file “Filter Gallery.8bf”
Note Paper 24.6 - from the file “Filter Gallery.8bf”
NTSC Colors 24.6 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.6 - from the file “Filter Gallery.8bf”
OpenEXR 24.6 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.6 - from the file “Filter Gallery.8bf”
Palette Knife 24.6 - from the file “Filter Gallery.8bf”
Patchwork 24.6 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.6 - from the file “Standard MultiPlugin.8bf”
PCX 24.6 - from the file “PCX.8bi”
Photocopy 24.6 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.6 - from the file “ChannelPort.8bf”
Pinch 24.6 - from the file “Standard MultiPlugin.8bf”
Pixar 24.6 - from the file “Pixar.8bi”
Plaster 24.6 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.6 - from the file “Filter Gallery.8bf”
Pointillize 24.6 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.6 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.6 - from the file “PBM.8bi”
Poster Edges 24.6 - from the file “Filter Gallery.8bf”
Radial Blur 24.6 - from the file “Standard MultiPlugin.8bf”
Radiance 24.6 - from the file “Radiance.8bi”
Range 24.6 - from the file “statistics.8ba”
Render Color Lookup Grid 24.6 - from the file “Export3DLUT.8be”
Reticulation 24.6 - from the file “Filter Gallery.8bf”
Ripple 24.6 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.6 - from the file “Filter Gallery.8bf”
Save for Web 24.6 - from the file “Save for Web.8be”
ScriptingSupport 24.6 - from the file “ScriptingSupport.8li”
Shear 24.6 - from the file “Standard MultiPlugin.8bf”
Skewness 24.6 - from the file “statistics.8ba”
Smart Blur 24.6 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.6 - from the file “Filter Gallery.8bf”
Solarize 24.6 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.6 - from the file “Filter Gallery.8bf”
Spherize 24.6 - from the file “Standard MultiPlugin.8bf”
Sponge 24.6 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.6 - from the file “Filter Gallery.8bf”
Stained Glass 24.6 - from the file “Filter Gallery.8bf”
Stamp 24.6 - from the file “Filter Gallery.8bf”
Standard Deviation 24.6 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.6 - from the file “Filter Gallery.8bf”
Summation 24.6 - from the file “statistics.8ba”
Targa 24.6 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.6 - from the file “Filter Gallery.8bf”
Tiles 24.6 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.6 - from the file “Filter Gallery.8bf”
Twirl 24.6 - from the file “Standard MultiPlugin.8bf”
Underpainting 24.6 - from the file “Filter Gallery.8bf”
Vanishing Point 24.6 - from the file “VanishingPoint.8bf”
Variance 24.6 - from the file “statistics.8ba”
Water Paper 24.6 - from the file “Filter Gallery.8bf”
Watercolor 24.6 - from the file “Filter Gallery.8bf”
Wave 24.6 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.6 - from the file “WIASupport.8li”
Wind 24.6 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.6 - from the file “WBMP.8bi”
ZigZag 24.6 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.7.0.42 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.7.0\"
CDO: 1.141.0
CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0
Loaded at: 212 ms - launch time impact: 46 ms
ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 15901 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 215 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 217 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 15577 ms - launch time impact: 882 ms
CC Libraries Panel (Prepared) 3.24.22.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
Loaded at: 15902 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 1.27.5.0 - from the file "Required Folder"
Loaded at: 15903 ms - launch time impact: 2 ms
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 15905 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.0.3.0 - from the file "Required Folder"
Loaded at: 15906 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5857 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5859 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.6.0.51 - from the file "Required Folder"
Loaded at: 15908 ms - launch time impact: 18 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 44

Extensions:

Align & Distribute 2.3.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\AlignDistribute\index.html”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\manager.html”

Installed TWAIN devices: NONE

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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FYI , The display issue occurs when dragging < space + left mouse>.  

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

Are you working locally or across a network? 

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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The first I see you're using Photoshop versin 24.6. This isn't the recent version, it's 24.7. The recent version includes several bugfixes. So install the latest update and try agian.

I see the bigger problem with the graphics driver. It's 40 month old. Please install the latest version Studio version (not the Game Ready version!!) from the Official Drivers | NVIDIA and try try again.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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Actually, this happens regardless the version. i have had these issues since version 23. 
I will ask my company to update the driver as it is not in my control. 
I will be sending a reply once these are done. These issues are not frequent so it might take some time. Like today photoshop is freezing again in a filebut lets it save and close. 

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Beginner ,
Oct 02, 2023 Oct 02, 2023

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Hi,

 problems keeps changing type. 

my photoshop is managed by my employer,so i cant do anything like reuinstall etc.
latest update is done and driver update is donebut now there is a new issue. 
i have attached an image. 
this is while painting.Capture.PNG

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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If you can't control the GPU driver, you're at a serious disadvantage. This is still very clearly an issue with the GPU and driver, and that's where troubleshooting starts.

 

The normal advice is:

  •  install the Studio driver, not the Game Ready driver. The latter is what you get by default.
  • perform a clean driver install to remove traces of any old driver. This is an option in the installer.
  • Don't install the extra components in the driver package, like GeForce Experience, PhysX or whatever they're called. Only install the base driver, that's all you need.

 

Aside from that:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

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New Here ,
Oct 04, 2024 Oct 04, 2024

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I am running into the same issue.  I do not have time to redo everything.   Adobe should have fixed this years ago.

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Community Expert ,
Oct 04, 2024 Oct 04, 2024

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Community Expert ,
Oct 04, 2024 Oct 04, 2024

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Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

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