I’ve been a long-time Adobe user, but lately, I've hit a breaking point and I know I'm not the only one.
GenAI has become increasingly unreliable. It often spits out low-quality results, and users like me have to go through multiple attempts just to get anything close to usable. That trial-and-error process burns time and energy... and now Adobe wants us to pay more for that experience? Honestly, it feels like we're being charged for cleaning up the AI's mess.
What really stings is the way this new policy shift was handled. A small but sensible gesture... like offering existing users some GenFill credits to ease the transition... would’ve shown goodwill. But instead, I feel like I'm just being treated as a revenue stream, expected to layer yet another subscription on top of what I'm already paying.
At this point, why should I trust Adobe not to change things again next month? It's like your internet service provider suddenly cutting your data cap in half, then telling you to pay extra for what used to be included—without warning. Sure, technically you can still use the service, but now it costs more and delivers less. It's a bait-and-switch, and it leaves a bad taste. And it's a straight up middle finger to your clients.
If these policies can shift at any time, what's the point of committing to yet another fee? It's not just disappointing... it's exhausting.
And here's the thing: I've realized that complaining politely gets you nowhere. The "Karen" method; where you make the support rep's day as miserable as yours until they give in... is more effective. Not because we want to be difficult, but because that’s what it takes to be heard.
This whole direction Adobe is taking feels like a massive disconnect from its user base. Adobe is asking for more money while delivering less value. That’s not sustainable. Not for me. I’m seriously considering canceling everything at this point.
Please rethink this.
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