Generative Expand Doesn't Work, Glitchy, and Unreliable

[mckenna_6530]

I would say 95% of the time when I go to use "generative expand" in photoshop I get this pop up, "Something went wrong. Please try again." My machine is updated, photoshop is updated, cache cleared, I even restarted my computer. After all of this, any time I go to use "generative expand" - which is on average once a week - it almost never works and I end up having to photoshop it the old fashioned way. 

We switched to a subscription based service to have the newest technology, but what's the point if that new technology never works? I'm paying a premium price for the same features I used 10 years ago. 

Generative expand is a great tool when and IF it works. Please fix because it's really annoying. 

[Claire H.]

Hi @Mckenna_6530, Thank you for reaching out and sharing your experience. I understand how frustrating it is when a key feature like Generative Expand doesn’t work reliably. Let's try a few things to see if we can resolve the issue:

• Try resetting Photoshop’s preferences manually.

  https://adobe.ly/3JeHFPg

  *Remember to back up your settings before doing the preference reset

  https://adobe.ly/4qgrMZg

• Temporarily turn off your firewall to see if it’s blocking Adobe’s cloud services.
• Try a different Wi-Fi network or switch to an Ethernet connection.
• Use a simple prompt, such as a period (.), or no prompt when generating.
• Adjust the crop area both horizontally and vertically, and avoid expanding too much at once.

Please let us know if any of these steps are helpful. If you continue to experience issues with Gen Expand, we can continue to troubleshoot the problem. Thanks! ^CH