Generative Filling - Check your internet connection and try again

[Zero35667186l3zu]

I wanted to try "generative filling" but I keep getting the error message "Check your internet connection and try again" - even though of course my internet connection works fine and I'm even logged into my Adobe account. Does anyone have the same problem and ideally a solution for it?

[Myra Ferguson]

Try the solutions in this Knowledge Base article helpx:

• https://helpx.adobe.com/x-productkb/multi/troubleshoot-cant-connect-online-service.html

[Mark31522105owpx]

That will be nothing to do with it AT ALL all these issues and more happened since last update but were ok before it

[Qasim3659960183w8]

i have the same issue kindly if you have resolved this issue plz send me a mail.
<removed personal email> plz if anyone has resolved this issue

[Mark31522105owpx]

It must be a bug as sometimes i get it and my connection is ok and perfect 

[ilva_4123]

Hi

I've tested the suggested solution

If your firewall requires an executable file, specify PDApp.exe, which is located here:

Windows: Program FilesCommon Files Adobe OOBE PDApp core

https://lm.licenses.adobe.com/vact/ping
from here I cannot get PONG
in fact if I disable the windows' firewall, all works well

can you tell me what are the files to add in the firewall in addition to the suggested one?

thanks

[CMass]

Hi there! Could you please share a screenshot of the error you're encountering? Additionally, could you go to Help > System Info, save the details as a .txt file, and share it here or via DM? Thank you!

^CM