ghost colors apearing when panning and zooming

[sharron lachman]

Hello,
I have a new laptop: Lenovo Legion 5 15IAH7H, windows 11 pro

When I use photoshop CC 24.3 on it and try to move around the work area (pan and zoom) I get this half transperant dark ghost of the composition. it clears when switching tools but returns every time I pan or zoom.
It doesnt happen on other adobe programs like Illustrator or premiere.

Any ideas what might fix this?
I tried:

• reinstalling photoshop + removing prefrences. 
• turning off "Multithreaded compositing" and "precise preview for 16-bit documents" and restarting photoshop

thanks,

sharron

happens even on empty documents

after zooming and moving left

then after switching tool

[CoryShubert · Accepted solution]

Hi @sharron lachman 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Also, try unchecking and restart the Use Graphics Processor setting to see if that solves it, if not, check the box, restart and see if that works... we need to find a baseline of where the issue starts.

[sharron lachman]

@CoryShubert 
Unchecking "Use Graphics Processor" seems to fix the problem

So its a graphics card issue? what should I do?

[CoryShubert]

Great to hear you are not seeing the issue anymore @sharron lachman 

Here is a doc explaininng what Ps suggests for optimal performance in GPUs:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus