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ghost colors apearing when panning and zooming

New Here ,
Apr 05, 2023 Apr 05, 2023

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Hello,
I have a new laptop: Lenovo Legion 5 15IAH7H, windows 11 pro

When I use photoshop CC 24.3 on it and try to move around the work area (pan and zoom) I get this half transperant dark ghost of the composition. it clears when switching tools but returns every time I pan or zoom.
It doesnt happen on other adobe programs like Illustrator or premiere.


Any ideas what might fix this?
I tried:

  • reinstalling photoshop + removing prefrences. 
  • turning off "Multithreaded compositing" and "precise preview for 16-bit documents" and restarting photoshop

 

thanks,

sharron

Screenshot 2023-04-06 005428.png

happens even on empty documents

Screenshot 2023-04-06 005623.png

after zooming and moving left

Screenshot 2023-04-06 005647.png

then after switching tool

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correct answers 1 Correct answer

Adobe Employee , Apr 05, 2023 Apr 05, 2023

Hi @sharron lachman 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Also, try unchecking and restart the Use Graphics Processor setting to see if that solves it, if not, check the box, restart and see if that works... we need to find a baseline of where the issue starts.

 

Screen Shot 2023-04-05 at 5.20.33 PM.png

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Hi @sharron lachman 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Also, try unchecking and restart the Use Graphics Processor setting to see if that solves it, if not, check the box, restart and see if that works... we need to find a baseline of where the issue starts.

 

Screen Shot 2023-04-05 at 5.20.33 PM.png

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New Here ,
Apr 05, 2023 Apr 05, 2023

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@CoryShubert 
Unchecking "Use Graphics Processor" seems to fix the problem

So its a graphics card issue? what should I do?

sharronlachman_0-1680733601938.png

 

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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Great to hear you are not seeing the issue anymore @sharron lachman 

Here is a doc explaininng what Ps suggests for optimal performance in GPUs:

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

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