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GPU and photoshop 3d files problem

Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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My iMac stop working with 3d files in photoshop (I use mockups). 

When GPU is turned on (it is necessary for 3d), I see only a black screen on .psb files.

When GPU is turn off, photoshop asks to turn it on for 3d files and shows a black .psb file for regular mock-up file with smart object. 

When I change the GPU status in preferences, photoshop crashes.

 

All is updated, memory is big enough. And it worked earlier. 

 

GPU Radeon Pro 575X 4 ГБ

Retina 5K, 27-inch, 2019

3,1GHz Intel Core i5

memory 24 Gb 2400 MHz DDR4

Any Ideas?

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correct answers 1 Correct answer

Adobe Community Professional , Aug 16, 2021 Aug 16, 2021
Hi i think there are some bug in latest release yet i suggest you try on 2020 or try to reset your photoshop preferences...regards

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Hi i think there are some bug in latest release yet i suggest you try on 2020 or try to reset your photoshop preferences...regards

Ali Sajjad

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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Thank you so much!

the 2020 photoshop is working!

( preferences reset i tried earlier, did not help)

 

 

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Had the same problems! Thanks for the help!!!!

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