• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

GPU crashing, NVIDIA GeForce RTX 4060 laptop GPU

New Here ,
Jan 31, 2025 Jan 31, 2025

Copy link to clipboard

Copied

GPU problem.   Relatively new HP with NVIDIA GeForce laptop GPU.   Editing photos every time I use masking something crashes and I get a popup telling me the GPU has been disabled and I can no longer use masking nor denoise and often the system locks up.  May happen on the first use or the second or third but if I edit several photos, sooner or later it happens.

 

Restart and the problem goes away but comes back.  

 

Checked and I think I have the latest drivers for the NVIDIA.   Any suggestions on how to fix this?

 

TOPICS
Windows

Views

79

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

Hi @skipmacfl! 👋 Welcome to the community!

For your NVIDIA GPU, do you have Game Ready or Studio drivers installed? Generally, Studio drivers are recommended for Photoshop since they're considered more stable.

Could you go to Help > GPU Compatibility and send a screenshot of the report dialog that opens? Also, could you share your System Info? You can find it under Help > System Info. Just copy the info to a text file and attach it to your response.

Another thing to try is testing out some of the solutions for GPU issues here: https://adobe.ly/4aGbd1P

Thank you! 
Alek

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

LATEST

Blimey!  How long has that been there?  That's going to be a useful tool.

image.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines