Graphics card not detected

[suchiney0101]

• I'm using a AMD Radeon 610 graphics card but photoshop is not able to detect the graphic card. Is this because the card isn't compatible with Photoshop or is it something else?? How to solve this issue? 

[Ged_Traynor]

Hi

Have you tried updating the GPU driver

https://www.amd.com/en/support/graphics/radeon-600-series/radeon-600-series/radeon-610

Also take a look here

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

[suchiney0101]

I have recently updated the driver but still doesn't work 😞

[PECourtejoie]

Hello, please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, if it is compatible, etc.

Check also in your OS if you can disable an onboard GPU if there is one.

[suchiney0101]

I'm so sorry for the late reply. I was shifting to a new place.

Here are the screenshots

[suchiney0101]

Hold on i'll just posts the entire content. I didnt know that 😛

Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64
Number of Launches: 102
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1348
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2112 MHz
Built-in memory: 8007 MB
Free memory: 5117 MB
Memory available to Photoshop: 7310 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.22.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.14.8
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
No GPU information available
License Type: Unknown
Serial number:
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\SuchiB17\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 237.1G, 140.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2019/09/17-01:11:26 79.613319 79.613319
AdbePM.dll PatchMatch 2019/09/25:16:59:41 1.613549 1.613549
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2019/09/09-16:07:36 79.348578 79.348578
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 79.613055 79.613055
AdobeXMP.dll Adobe XMP Core 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPFiles.dll Adobe XMP Files 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPScript.dll Adobe XMP Script 2019/08/13-01:06:57 79.164036 79.164036
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2019/09/17-01:11:26 79.613319 79.613319
ahclient.dll AdobeHelp Dynamic Link Library 4.0.0.0
AIDE.dll AIDE 2019/09/09-16:07:36 79.613133 79.613133
ARE.dll ARE 2019/09/17-01:11:26 79.613319 79.613319
AXE8SharedExpat.dll AXE8SharedExpat 2019/09/16-11:49:24 79.613314 79.613314
AXEDOMCore.dll AXEDOMCore 2019/09/16-11:49:24 79.613314 79.613314
Bib.dll BIB 2019/09/17-01:11:26 79.613319 79.613319
BIBUtils.dll BIBUtils 2019/09/17-01:11:26 79.613319 79.613319
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2019/09/17-01:11:26 79.613319 79.613319
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2019/09/05-01:10:23 79.273548 79.273548
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2019/09/27-13:40:09 79.613613 79.613613
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.0
Plugin.dll Adobe Photoshop 2020 21.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.46
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.0
SCCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.613055 79.613055
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.2.0.24467 15.2.0.24467
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.3.7.56

Required plug-ins:

Accented Edges 21.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
Average 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Average.8bf”
Bas Relief 21.0 - from the file “Filter Gallery.8bf”
BMP 21.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
Charcoal 21.0 - from the file “Filter Gallery.8bf”
Chrome 21.0 - from the file “Filter Gallery.8bf”
Cineon 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Cineon.8bi”
Clouds 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Clouds.8bf”
Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
Craquelure 21.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.0 - from the file “Filter Gallery.8bf”
Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
Cutout 21.0 - from the file “Filter Gallery.8bf”
Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
Dicom 21.0 - from the file “Dicom.8bi”
Difference Clouds 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Clouds.8bf”
Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
Displace 21.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “EazelAcquire.8ba”
Entropy 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Export Color Lookup Tables 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Export3DLUT.8be”
Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “FastCore.8bx”
Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.0 - from the file “Filter Gallery.8bf”
Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
Fresco 21.0 - from the file “Filter Gallery.8bf”
Glass 21.0 - from the file “Filter Gallery.8bf”
Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
Grain 21.0 - from the file “Filter Gallery.8bf”
Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
IGES 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “U3D.8bi”
Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
JPEG 2000 21.0 - from the file “JPEG2000.8bi”
Kurtosis 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Lens Blur 21.0 - from the file “Lens Blur.8bf”
Lens Correction 21.0 - from the file “Lens Correction.8bf”
Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
Liquify 21.0 - from the file “Liquify.8bf”
Matlab Operation 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “ChannelPort.8bf”
Maximum 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Mean 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Measurement Core 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “MeasurementCore.8me”
Median 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
Minimum 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
MMXCore Routines 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “MMXCore.8bx”
Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.0 - from the file “Filter Gallery.8bf”
Note Paper 21.0 - from the file “Filter Gallery.8bf”
NTSC Colors 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
Palette Knife 21.0 - from the file “Filter Gallery.8bf”
Patchwork 21.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
PCX 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “PCX.8bi”
Photocopy 21.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “ChannelPort.8bf”
Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
Pixar 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Pixar.8bi”
Plaster 21.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “PBM.8bi”
Poster Edges 21.0 - from the file “Filter Gallery.8bf”
PRC 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “U3D.8bi”
Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
Radiance 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Radiance.8bi”
Range 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Render Color Lookup Grid 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Export3DLUT.8be”
Reticulation 21.0 - from the file “Filter Gallery.8bf”
Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
Save for Web 21.0 - from the file “Save for Web.8be”
ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
Shear 21.0 - from the file “Standard MultiPlugin.8bf”
Skewness 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
Solarize 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “Solarize.8bf”
Spaces 21.0 - from the file “Spaces.8li”
Spatter 21.0 - from the file “Filter Gallery.8bf”
Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
Sponge 21.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
Stained Glass 21.0 - from the file “Filter Gallery.8bf”
Stamp 21.0 - from the file “Filter Gallery.8bf”
Standard Deviation 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Sumi-e 21.0 - from the file “Filter Gallery.8bf”
Summation 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Targa 21.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.0 - from the file “Filter Gallery.8bf”
Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.0 - from the file “Filter Gallery.8bf”
Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
U3D 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “U3D.8bi”
Underpainting 21.0 - from the file “Filter Gallery.8bf”
Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
Variance 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “statistics.8ba”
Water Paper 21.0 - from the file “Filter Gallery.8bf”
Watercolor 21.0 - from the file “Filter Gallery.8bf”
Wave 21.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “WIASupport.8li”
Wind 21.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - from the file “WBMP.8bi”
ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
CmdN: 1.2.0
CDP: 1.89.3

Extensions:

com.adobe.Butler.backend 2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
New Document 3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
Home 2.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.9.0\index.html?v=2.9.0.47”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

[Ged_Traynor]

Hi

Looks like you're using a non genuine version of Photoshop

License Type: Unknown
Serial number:

[JJMack]

The stolen code is not event an updated Photoshop 2020 and you have no way to knowing how much malware may be in it.  Your machine may not meet Photoshop 2020 requirements.  The curnnet version of Photosho 2020 is Adobe Photoshop Version: 21.2.12