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Graphics Processor settings are disabled

New Here ,
Oct 24, 2021 Oct 24, 2021

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I can't rotate my canvas anymore after I updated Photoshop to version 21.2.12. My laptop is a Windows 7. AMD Radeon HD 6520G. It keeps on disabling/greying out the Graphics Processor, and the OpenCL.

 

This problem is driving me crazy I never had this issue before I updated Photoshop, I use to have the early 2020 one. I''ve tried everything from Updating my Display drive, Uninstalling Photoshop and reinstalling, and putting "AllowOldGPUS" in my registory editor, putting the OpenGL32.Dll file still nothing. 😕

Is there anything I can do? 

 

I can't even find where to download the version I use to have of the previous Photoshop I use to use 21.1.0. None of the versions after 21.2.12 will install on my laptop because they require new hardware.

 

Adobe Photoshop Version: 21.2.12 20210906.r.215 2021/09/06: 42f819acb35 x64
Number of Launches: 1
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.24545
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 1397 MHz
Built-in memory: 3563 MB
Free memory: 2265 MB
Memory available to Photoshop: 3236 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: ^0
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: Unavailable
ACPL Cache Config: Unavailable
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.

[Additional data removed by moderator]

 

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correct answers 1 Correct answer

Adobe Community Professional , Oct 25, 2021 Oct 25, 2021
Adobe expects you to have the latest OS and software, no more than 2 versions back.  For this reason, older versions are not offered from Creative Cloud desktop app. Incidentally, MS has released the new Win 11 OS.  Security updates & support for legacy Win 7 ended more 1-1/2 years ago.    You know what that means... Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one. - https://helpx.adobe.com/creative-cloud/system-requirements.html...

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Adobe Community Professional ,
Oct 24, 2021 Oct 24, 2021

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You've posted this in the After Effects forum instead of the Photoshop forum.

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Moving the thread to Photoshop community.

 

Thanks,

Nishu

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Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

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Adobe expects you to have the latest OS and software, no more than 2 versions back.  For this reason, older versions are not offered from Creative Cloud desktop app.

 

Incidentally, MS has released the new Win 11 OS.  Security updates & support for legacy Win 7 ended more 1-1/2 years ago.  😉  You know what that means...

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Direct Downloads to Photoshop 2019:

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

Be sure to follow the VERY IMPORTANT INSTRUCTIONS or it won't work.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Thank  you! I uninstalled the recent one, and installed the previous CC 2019  version from the link you sent me and now it works flawlessly now.

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