Green line showing up with a hue/sat FX layer

Community Beginner ,
May 25, 2022 May 25, 2022

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Not sure exactly what's going on here but since my work computer has been updated, I get this green error line across the bottom of my image when utilizing an active hue/sat FX layer. I work in key art design so it's definitely become a problem. Has anyone encountered this? Any suggestions on a fix for this? 

 

I can't show the full image (NDA) but it happens on all images/files when starting the editing process.

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Community Beginner , Jun 03, 2022 Jun 03, 2022
Hi @CoryShubert thanks for reaching out to me — I actually ended up fixing it by uninstalling Photoshop (and all preferences), downgrading then upgrading my OS and reinstalling PS. Took a bit of time but it fixed the glitch issue with the hue/sat FX layer. It was strange that THAT was the only issue, but it's all good now.  I also was told that a quick fix for someone who had a similar issue was changing from 8bit to 16bit and it cleared up the green line. 

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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Do you possibly have any active selections or masks that could have caused this?

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Adobe Employee ,
May 26, 2022 May 26, 2022

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Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 31, 2022 May 31, 2022

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No, I've double checked everything to see if anything may have changed or wasn't set to my default. Really strange it just popped up recently.

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Community Beginner ,
May 31, 2022 May 31, 2022

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@Jeffrey Tranberry I followed the steps to manually restoring my preferences and the issue hasn't been resolved. Any other suggestions on what it could potentially be?

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi @Rob24605588y0n8, sorry to hear this. Does this happen to ALL images and does it happen with any other layer effect? If you create a new image and go through the steps, not a NDA one, does it happen and if so, could you share a video of that process?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Community Beginner ,
Jun 03, 2022 Jun 03, 2022

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Hi @CoryShubert thanks for reaching out to me — I actually ended up fixing it by uninstalling Photoshop (and all preferences), downgrading then upgrading my OS and reinstalling PS. Took a bit of time but it fixed the glitch issue with the hue/sat FX layer. It was strange that THAT was the only issue, but it's all good now. 

 

I also was told that a quick fix for someone who had a similar issue was changing from 8bit to 16bit and it cleared up the green line. 

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