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Hand does not work in the Lasso tool only in Photoshop CC 2020, but in CC2019 it works perfectly

New Here ,
Jun 09, 2020 Jun 09, 2020

Good afternoon!
After installing Adobe Photoshop, the CC2020 encountered such a problem: when using the Lasso tool, the Hand tool does not work, that is, it is not possible to move the image, as it usually happens when you press the Space key. Photoshop CC2019 remained installed on the computer - in it this function still works correctly. I already tried to delete the entire contents of the C:\Users\user\AppData\Roaming\Adobe\Adobe Photoshop 2020 folder, as well as completely reinstall Photoshop CC 2020 of the latest version. But the result remains the same.
I did not find a solution to this problem in similar cases, because I work under Windows, I don’t have Safari and Siri, I don’t have a Wacom tablet (I don’t have any tablet at all, just a laptop and that’s all), and the most trivial thing is that this problem is missing in Photoshop CC2019 or 2018 running right there.

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Adobe
Community Expert ,
Jun 09, 2020 Jun 09, 2020

Hi, we tried to replicate your problem but I confirm that while using the Lasso tool, you can move around. Try to uninstall and install Adobe Photoshop again, I recommend using Creative Cloud Cleaner Tool for a complete uninstallation and cleaning of any corrupt files.

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New Here ,
May 19, 2025 May 19, 2025

здравствуйте, столкнулся с точно такой же проблемой на версии 26.6.1, удаление через Creative Cloud Cleaner , плюс дополнительная чиста реестра, не дали должного результата.

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Adobe Employee ,
May 20, 2025 May 20, 2025
LATEST

Hi, thanks for reaching out! You've posted to a 5-year-old thread. Please start a new post on the Community and share more information about the issue you're experiencing. Also, share your System Info by going to the Help menu, then System Info, and copy the text. You can share the info with us by pasting it as part of your post or in a text file and attaching the file to your post. 


Thanks,
Nikunj

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