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hello i have problem when start my photoshop write on message, the message is: An error has occurred

New Here ,
Jul 07, 2022 Jul 07, 2022

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write on message, the message is: An error has occurred.
You will not be able to use Photoshop at this time. Please contact 
Customer Support and use the reference code 205 for more information on how to resolve this issue.

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi @Dimitris24670523tj0c, please log out of Create Cloud, then log back in.  Did this fix your issue?

 

Thank you,

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New Here ,
Jan 18, 2023 Jan 18, 2023

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This does not work for me... are there any other options?

 

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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@PDX_Marie are you saying the same error is what you are seeing? Could you share a screenshot of your desktop?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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