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Help me! Error detected in display drivers in Photoshop on Windows

New Here ,
Aug 30, 2021 Aug 30, 2021

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{1002532 ms} Start platform native # displays: 1 Display 0 Display: \\.\DISPLAY1 Main: TRUE Built in: FALSE Stereo: FALSE Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080) Dimensions: (1,920 1,080) Physical size: (0 0) Pixel size: (0 0) Dynamic range: (0 1) Potential dynamic range: (0 1) Reference dynamic range: (0 0) Attached Device: (DeviceID name=NVIDIA GeForce GTX 470 index=0 preferred=1) # devices: 1 Device 0 Name: NVIDIA GeForce GTX 470 Preferred: TRUE Power Envelope: UNKNOWN Attachment: UNKNOWN # attached displays: 1 \\.\DISPLAY1 GPU accessible RAM: 1,283 MB VRAM: 1,283 MB Dedicated System RAM: 0 MB Shared System RAM: 9,659 MB API version: 12.0 (12.0) Device version: 12.0 (12.0) Vendor name: NVIDIA Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll Driver date: 2018-03-23 000000.000000-000 Driver age: 41 months Driver version: 23.21.13.9135 Supports UMA: UNSUPPORTED D3D-ID: 1741 End platform native {1002766 ms} {1002767 ms} Start platform OpenGL # displays: 1 Display 0 Display: \\.\DISPLAY1 Main: TRUE Built in: FALSE Stereo: FALSE Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080) Dimensions: (1,920 1,080) Physical size: (0 0) Pixel size: (0 0) Dynamic range: (0 1) Potential dynamic range: (0 1) Reference dynamic range: (0 0) Attached Device: (DeviceID name=GeForce GTX 470/PCIe/SSE2 index=0 preferred=1) # devices: 1 Device 0 Name: GeForce GTX 470/PCIe/SSE2 Preferred: TRUE Power Envelope: INTEGRATED Attachment: UNKNOWN # attached displays: 1 \\.\DISPLAY1 GPU accessible RAM: 1,283 MB VRAM: 1,283 MB Dedicated System RAM: 0 MB Shared System RAM: 9,659 MB API version: 4.6 (4.6.0 NVIDIA 391.35) Device version: 4.6 (4.6.0 NVIDIA 391.35) Vendor name: NVIDIA Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll Driver date: 2018-03-23 000000.000000-000 Driver age: 41 months Driver version: 23.21.13.9135 GLSL version: 4.60 (4.60 NVIDIA) End platform OpenGL {1003110 ms} {1003111 ms} Start platform OpenCL # displays: 0 # devices: 1 Device 0 Name: GeForce GTX 470 Preferred: TRUE Power Envelope: DISCRETE Attachment: UNKNOWN # attached displays: 0 GPU accessible RAM: 1,342 MB VRAM: 1,342 MB Dedicated System RAM: 0 MB Shared System RAM: 0 MB API version: 1.2 (OpenCL 1.2 CUDA 9.1.84) Device version: 1.1 (OpenCL 1.1 CUDA) Vendor name: NVIDIA Driver: UNKNOWN Driver date: UNKNOWN Driver age: UNKNOWN Driver version: UNKNOWN Bandwidth: 116 GB / s Compute score: 428.216 Device name string: GeForce GTX 470 Device vendor string: NVIDIA Corporation Platform name string: NVIDIA CUDA Platform vendor string: NVIDIA Corporation End platform OpenCL {1003682 ms} Exit code kExitNormal End sniffer 2021-08-30 18:52:36 ------------------------ i faced with photoshop detected error in your display driver when i want to enable graphic processing

i copied and pasted sniffer content here

could you all please help me for this

i'm so helpless and frustrated

my graphic card is nvidia gtx 470 and i update my driver to latest exist driver

what should i do to enable that ??

my e-mail : (E-mail ID removed by moderator) 

thank a lot

 

 

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the issues with your graphics card. Would you mind telling us the exact version of Photoshop you're using?

 

If you're using the latest version of Photoshop, the Nvidia GTX 470 does not meet the minimum requirements to be compatible with the application version. Please check: https://helpx.adobe.com/photoshop/system-requirements.html

 

For more info, please check: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Regards,

Nikunj

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