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Help! Pen tool path lines are no longer blue, hard to see

New Here ,
Jul 14, 2020 Jul 14, 2020

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Hi, I'm working on photoshop right now and for some reasons my path lines for the pen tool have changed from a very visible blue to a very thin grey line and I can barely see the handles or anchor points. I must have clicked something by accident. Can someone help me change it back? It's really hard working with it like this. Thanks in advance!

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Adobe
Community Expert ,
Jul 15, 2020 Jul 15, 2020

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Additional path options are available from the Options bar see screenshot below. It seems there is a bug in 21.2.0 Version and options are grayed out at least on Windows machine, please report bug here https://feedback.photoshop.com/photoshop_family

path options.jpg

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Guest
Jul 15, 2020 Jul 15, 2020

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Have you checked in preferences to see if Photoshop is detecting your GPU and that OpenCL is enabled

2020-06-19 09_33_25-Preferences.png

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Community Beginner ,
Sep 30, 2020 Sep 30, 2020

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I agree it is hard using the gray pen tool. I really like the blue pen tool. What version of Photoshop are you using?

Can you show me the blue pen tool cursor please (what does it look like)?

I am currently using Version 21.1.3, and I have the blue pen tool cursor, but I upgraded to the 21.2 version and I get the gray pen tool. I am not sure why, but what I did is I went back to 21.1.3 (latest version for the blue pen tool), and it works better now, but not sure whether to upgrade to the latest or stay at 21.1.3.

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Community Expert ,
Sep 30, 2020 Sep 30, 2020

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That's what I did, stay at 21.1.3

Every morning, when I fire up my computer, Creative Cloud informs me Photoshop has an update available, but its always 21.2 😞

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I had the same problem just now, I couldn't make the blue path line for the pen tool, but I was working with a file that I dragged directly from my files to photoshop, and I fixed it by going to File > Open (Ctrl + O) and opened the file that I wanted to work with, and the path lines were blue again.

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Thank you!!! This solution worked for me. I was about to lose my mind with that gray path 😉

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Mine does this even during working on a file... It just flashes and makes the grey path which is not working properly. At the same time the transform tool also looks like this and is not working properly. I have to restart photoshop so it starts working correctly again and the paths are blue. It is very frustrating and I don't know why it does that.

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 
Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Nope - Deactivate Native Canvas makes Photoshop crash when opening a file. Turning off Graphic Processor also doesn't work 😕

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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@margarita30851851cnlk Can you go to Photoshops Help>System info and click Copy. Then paste the info here. It may help us see what is leading to the issue you are seeing.

Dave

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Adobe Photoshop Version: 25.6.0 20240312.r.433 2bfcbf1 x64
Number of Launches: 94
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4170
System architecture: Intel CPU Family:6, Model:10, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(6:8), HyperThreading
Physical processor count: 14
Logical processor count: 20
Processor speed: 2918 MHz
Built-in memory: 32400 MB
Free memory: 23736 MB
Memory available to Photoshop: 24896 MB
Memory used by Photoshop: 80 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 2
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 4070 Laptop GPU
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 7,948 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3840, 2160)
Display scale: 1.5
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=72641564 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64

[1 ms]
Start GetSnifferResult

[1431 ms]
Start sniffer 2024-04-10 09:03:47
# Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=72641564 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64

{77 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.5
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 4070 Laptop GPU index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 4070 Laptop GPU
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY5
GPU accessible RAM: 7,948 MB
VRAM: 7,948 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,987 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-03-12 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.5186
Supports UMA: UNSUPPORTED
D3D-ID: 10272

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,115 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,987 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-10-06 000000.000000-000
Driver age: 6 months
Driver version: 31.0.101.4887
Supports UMA: SUPPORTED
D3D-ID: 42912
End platform native
{313 ms}

{313 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.5
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 4070 Laptop GPU/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 4070 Laptop GPU/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY5
GPU accessible RAM: 8,334 MB
VRAM: 8,334 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,987 MB
API version: 2.1 (2.1.2 NVIDIA 551.86)
Device version: 2.1 (2.1.2 NVIDIA 551.86)
Vendor name: NVIDIA
Driver date: 2024-03-12 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.5186
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{435 ms}

{435 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 4070 Laptop GPU
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,585 MB
VRAM: 8,585 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 474 GB / s
Compute score: 5,628.6
Device name string: NVIDIA GeForce RTX 4070 Laptop GPU
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,589 MB
VRAM: 13,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 98 GB / s
Compute score: 783.79
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1319 ms}

Exit code kExitNormal
End sniffer 2024-04-10 09:03:48
[kStatusNormal, kExitNormal]

[1431 ms]
Finish RunAllAPIs

[1436 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 91190044331815413655
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\stamemar\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 943.7G, 797.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/01/20-13:45:37 79.fafc444 79.fafc444
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.3ef291b 79.3ef291b
AdobeXMP.dll Adobe XMP Core 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPFiles.dll Adobe XMP Files 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPScript.dll Adobe XMP Script 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AGM.dll AGM 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/01/15-13:56:09 79.dc35314 79.dc35314
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AXE8SharedExpat.dll AXE8SharedExpat 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
AXEDOMCore.dll AXEDOMCore 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
BIB.dll BIB 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
BIBUtils.dll BIBUtils 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/01/12-09:47:24 79.9bc0193 79.9bc0193
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/12/11-10:35:54 79.91918d2 79.91918d2
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.6
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.6
PSViews.dll Adobe Photoshop 2024 25.6
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.73849cc 79.73849cc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 25.6 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.6 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.6 - from the file “Filter Gallery.8bf”
Average 25.6 - from the file “Average.8bf”
Bas Relief 25.6 - from the file “Filter Gallery.8bf”
BMP 25.6 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.6 - from the file “Filter Gallery.8bf”
Charcoal 25.6 - from the file “Filter Gallery.8bf”
Chrome 25.6 - from the file “Filter Gallery.8bf”
Cineon 25.6 - from the file “Cineon.8bi”
Clouds 25.6 - from the file “Clouds.8bf”
Color Halftone 25.6 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.6 - from the file “Filter Gallery.8bf”
Conté Crayon 25.6 - from the file “Filter Gallery.8bf”
Craquelure 25.6 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.6 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.6 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.6 - from the file “Filter Gallery.8bf”
Crystallize 25.6 - from the file “Standard MultiPlugin.8bf”
Cutout 25.6 - from the file “Filter Gallery.8bf”
Dark Strokes 25.6 - from the file “Filter Gallery.8bf”
De-Interlace 25.6 - from the file “Standard MultiPlugin.8bf”
Dicom 25.6 - from the file “Dicom.8bi”
Difference Clouds 25.6 - from the file “Clouds.8bf”
Diffuse Glow 25.6 - from the file “Filter Gallery.8bf”
Displace 25.6 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.6 - from the file “Filter Gallery.8bf”
Entropy 25.6 - from the file “statistics.8ba”
Export Color Lookup Tables 25.6 - from the file “Export3DLUT.8be”
Extrude 25.6 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.6 - from the file “FastCore.8bx”
Fibers 25.6 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.6 - from the file “Filter Gallery.8bf”
Filter Gallery 25.6 - from the file “Filter Gallery.8bf”
Fresco 25.6 - from the file “Filter Gallery.8bf”
Glass 25.6 - from the file “Filter Gallery.8bf”
Glowing Edges 25.6 - from the file “Filter Gallery.8bf”
Grain 25.6 - from the file “Filter Gallery.8bf”
Graphic Pen 25.6 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.6 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.6 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.6 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.6 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.6 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.6 - from the file “Filter Gallery.8bf”
JPEG 2000 25.6 - from the file “JPEG2000.8bi”
Kurtosis 25.6 - from the file “statistics.8ba”
Lens Blur 25.6 - from the file “Lens Blur.8bf”
Lens Correction 25.6 - from the file “Lens Correction.8bf”
Lens Flare 25.6 - from the file “Standard MultiPlugin.8bf”
Liquify 25.6 - from the file “Liquify.8bf”
Matlab Operation 25.6 - from the file “ChannelPort.8bf”
Maximum 25.6 - from the file “statistics.8ba”
Mean 25.6 - from the file “statistics.8ba”
Measurement Core 25.6 - from the file “MeasurementCore.8me”
Median 25.6 - from the file “statistics.8ba”
Mezzotint 25.6 - from the file “Standard MultiPlugin.8bf”
Minimum 25.6 - from the file “statistics.8ba”
MMXCore Routines 25.6 - from the file “MMXCore.8bx”
Mosaic Tiles 25.6 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.6 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.6 - from the file “Filter Gallery.8bf”
Note Paper 25.6 - from the file “Filter Gallery.8bf”
NTSC Colors 25.6 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.6 - from the file “Filter Gallery.8bf”
OpenEXR 25.6 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.6 - from the file “Filter Gallery.8bf”
Palette Knife 25.6 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.6 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.6 - from the file “Standard MultiPlugin.8bf”
PCX 25.6 - from the file “PCX.8bi”
Photocopy 25.6 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.6 - from the file “ChannelPort.8bf”
Pinch 25.6 - from the file “Standard MultiPlugin.8bf”
Pixar 25.6 - from the file “Pixar.8bi”
Plaster 25.6 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.6 - from the file “Filter Gallery.8bf”
Pointillize 25.6 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.6 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.6 - from the file “PBM.8bi”
Poster Edges 25.6 - from the file “Filter Gallery.8bf”
Radial Blur 25.6 - from the file “Standard MultiPlugin.8bf”
Radiance 25.6 - from the file “Radiance.8bi”
Range 25.6 - from the file “statistics.8ba”
Render Color Lookup Grid 25.6 - from the file “Export3DLUT.8be”
Reticulation 25.6 - from the file “Filter Gallery.8bf”
Ripple 25.6 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.6 - from the file “Filter Gallery.8bf”
Save for Web 25.6 - from the file “Save for Web.8be”
ScriptingSupport 25.6 - from the file “ScriptingSupport.8li”
Shear 25.6 - from the file “Standard MultiPlugin.8bf”
Skewness 25.6 - from the file “statistics.8ba”
Smart Blur 25.6 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.6 - from the file “Filter Gallery.8bf”
Solarize 25.6 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.6 - from the file “Filter Gallery.8bf”
Spherize 25.6 - from the file “Standard MultiPlugin.8bf”
Sponge 25.6 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.6 - from the file “Filter Gallery.8bf”
Stained Glass 25.6 - from the file “Filter Gallery.8bf”
Stamp 25.6 - from the file “Filter Gallery.8bf”
Standard Deviation 25.6 - from the file “statistics.8ba”
Sumi-e 25.6 - from the file “Filter Gallery.8bf”
Summation 25.6 - from the file “statistics.8ba”
Targa 25.6 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.6 - from the file “Filter Gallery.8bf”
Tiles 25.6 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.6 - from the file “Filter Gallery.8bf”
Twirl 25.6 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.6 - from the file “Filter Gallery.8bf”
Vanishing Point 25.6 - from the file “VanishingPoint.8bf”
Variance 25.6 - from the file “statistics.8ba”
Water Paper 25.6 - from the file “Filter Gallery.8bf”
Watercolor 25.6 - from the file “Filter Gallery.8bf”
Wave 25.6 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.6 - from the file “WIASupport.8li”
Wind 25.6 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.6 - from the file “WBMP.8bi”
ZigZag 25.6 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.4.0.15 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.4.0\"
CmdN: 1.19.26
UAB: 2.18.0-4
Loaded at: 201 ms - launch time impact: 48 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 2614 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.4.1.0 - from the file "Required Folder"
psd2pf (Prepared) 1.1.9.0 - from the file "Plugin Marketplace"
Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder"
Loaded at: 2411 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.4.461.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\"
CAPTURE: 2.0.41 STOCK: 4.2.2
In app notifications (Loaded) 2.0.7.0 - from the file "Required Folder"
Loaded at: 2616 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 2618 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.1.16.0 - from the file "Required Folder"
Loaded at: 2619 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.10.0 - from the file "Required Folder"
Loaded at: 2621 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 2160 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 2162 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2402.93.0.17 - from the file "Required Folder"
Loaded at: 2625 ms - launch time impact: 14 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 1 ms - entries: 29

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\index.html”
Perspective Tools 2 2.4.3 - from the file “C:\Users\stamemar\AppData\Roaming\Adobe\CEP\extensions\PerspectiveTools2.4.3\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\manager.html”

Installed TWAIN devices: NONE

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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Windows 10 and an RTX4070.  I wasn't expecting that as that should be a trouble free setup.  

32Gb RAM, but 80% for Photoshop is high, and maybe starving the OS and other apps of working memory.

The only thing I am wondering about is that you are using a laptop. They tend to have two GPUs with an Intel HD... beiing used to keep power consumprion down, but your Sys info shows it using the high power RTX4070.

 

Bring your Photoshop memory use back to 70%

I didn't see if you are using the Studio or Game Ready GPU driver.  The Studio is safer for Photoshop.

 

Do you have the problem even after restarting the laptop, and with a single small docucument open?  I'm talking about 1000 X 1000 pixels and 8bit.  

Does your laptop have just the one drive, and if yes, how much free space does it have?

Check the rood directory of whatever drive you are using for Scratch space, and see how big the Photoshop Temp file(s) is/are, and if you have any that do not have todays date?  In fact close Photoshop and see if you have any Photoshop temp files left behind, and if you do delete them.

 

Something is not happy here.  It feels a bit desperate to try resetting Preferences, and my gut says that won't fix it anyway.  Hopefully, someone will have spotted something obvious that my old eyes missed.

 

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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I'm wondering if Photoshop really is using the RTX4070 after reading this section of your sys info.  I went as far as checking mine, and the same section only mentions the RTX4080.  So check Preferences > Performance to confirm the GPU being used.

 

image.png

 

 

 

 

 

 

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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Hello, thank you for your attention to my problem. I haven't tried with a small (1000x1000) file, because I don't know what triggers this bug.. At some point while I'm drawing, the screen just flashes for a part of the second and that's it, it's bugged 😕
Otherwise I only have one hard drive, with almost 800GB free, I didn't find any temp files when Photoshop is closed. I'm sending a screenshot of the performance window, where it says it should be using the Nvidia, and in the Nvidia software it says I'm with the studio driver. Also the file I'm working on, is not big, it's like 14Mb. I really don't know 😄

margarita30851851cnlk_0-1712745622057.pngmargarita30851851cnlk_1-1712745640336.png

 

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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@margarita30851851cnlk try following the directions on this page to disable the integrated Intel card and see if that helps:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

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