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help (photoshop won't let me open my cloud documents)

New Here ,
Aug 28, 2021 Aug 28, 2021

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I got a new Macbook Air with the M1 chip but when I open photoshop, it keeps saying "something went wrong" and when i click on documents, it says "Could not download “Untitled-1.psdc” because you are not signed in or there was a problem setting up cloud documents." I can download my documents from the creative cloud website but I can't put them in the cloud because it won't let me. I have uninstalled creative cloud and photoshop multiple times but nothing seems to work.

 

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Adobe Employee ,
Aug 29, 2021 Aug 29, 2021

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Have you tried signing out or back in?

If you go to https://assets.adobe.com/cloud-documents can you see and access your documents?

Senior Product Manager - Customer Advocacy - Digital Imaging

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