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Hey, so I have had this error on my fonts all the time recently it says " Could not complete your re

New Here ,
Sep 19, 2022 Sep 19, 2022

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Hey, so I have had this error on my fonts all the time recently it says " Could not complete your request because the LoadDeepfontcache in GetDeepfontcache failed. Now i have been in contact with Adobe about this before! I have tried re installing photoshop going back to older ones, my photoshop is up to date and i use WINDOWS 11, I have cleared the font cache and the fonts with .dat files. When I reset preferences it works till I then close photoshop and re open then it doesn't work again. I need proper fix and help rather than the same stuff I have been told which is all basics such as re installing or resetting preferences I used this everyday for my job and it's becoming a nightmare.

 

I do have some Adobe fonts installed what auto sync and some i installed myself not sure if i have one faulty font but like I said it does work when i reset prefences briefly till i reset my pc.

 

Any help would be great!

 

Thanks 

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @Walms95 sorry to hear this.  We don't want to insult what you have gone through, so we want to make sure from you contact with support AND the other steps you say you have done. is there anything on this list you have NOT tried?
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Instead of resetting prefs, have you manually restored?

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,




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New Here ,
Oct 20, 2022 Oct 20, 2022

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Hey the error has returned on it's own?

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New Here ,
Sep 20, 2022 Sep 20, 2022

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I have tried resetting the system prefences manual method also before it does fix it for the time being soon as my pc turn off and back on the next day the error re appears

 

here is the system info thanks

 

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96 x64
Number of Launches: 5
Operating System: Windows 10 64-bit
Version: 10 6.2.9200.978
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3793 MHz
Built-in memory: 32656 MB
Free memory: 26316 MB
Memory available to Photoshop: 25101 MB
Memory used by Photoshop: 88 %
Crash Handler: Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
- SDK Version: 2.7.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.66.28
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3060
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,731 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=-2560, bottom=1440, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=4441070 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

[591 ms]
Start sniffer 2022-09-20 09:04:41
# Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=4441070 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

{103 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,048, 1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-2,048, 0) -> (0, 1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 12,731 MB
VRAM: 12,731 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,121 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-02-10 000000.000000-000
Driver age: 7 months
Driver version: 30.0.15.1179
Supports UMA: UNSUPPORTED
D3D-ID: 9475
End platform native
{300 ms}

{300 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,048, 1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-2,048, 0) -> (0, 1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 12,731 MB
VRAM: 12,731 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,121 MB
API version: 2.1 (2.1.2 NVIDIA 511.79)
Device version: 2.1 (2.1.2 NVIDIA 511.79)
Vendor name: NVIDIA
Driver date: 2022-02-10 000000.000000-000
Driver age: 7 months
Driver version: 30.0.15.1179
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{379 ms}

{379 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,884 MB
VRAM: 12,884 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 296 GB / s
Compute score: 6,005
Device name string: NVIDIA GeForce RTX 3060
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{522 ms}

Exit code kExitNormal
End sniffer 2022-09-20 09:04:41
[kStatusNormal, kExitNormal]

[591 ms]
Finish RunAllAPIs

[7435 ms]
Start GetSnifferResult

[7435 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070870626068031125
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\Walms\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 931.5G, 549.5G free
C:\, 231.8G, 67.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/07/05-12:59:37 79.2687e22 79.2687e22
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.cb34c9e 79.cb34c9e
AdobeXMP.dll Adobe XMP Core 2022/06/13-17:46:14 79.1b65a79 79.1b65a79
AdobeXMPFiles.dll Adobe XMP Files 2022/06/13-17:46:14 79.1b65a79 79.1b65a79
AdobeXMPScript.dll Adobe XMP Script 2022/06/13-17:46:14 79.1b65a79 79.1b65a79
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2022/06/29-19:10:01 79.e12ffba 79.e12ffba
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/02/04-19:11:32 79.97e751e 79.97e751e
AXEDOMCore.dll AXEDOMCore 2022/02/04-19:11:32 79.97e751e 79.97e751e
BIB.dll BIB 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
BIBUtils.dll BIBUtils 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.8.0+211118-1842.1.dml-1.8.278eec2
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.2.1-1-cbb9a02
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.3 (r0x0ee262de)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
JP2KLib.dll JP2KLib 2022/06/08-13:36:40 79.8753c76 79.8753c76
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
mkl_avx2.1.dll Intel(R) Math Kernel Library 2021.3
mkl_avx512.1.dll Intel(R) Math Kernel Library 2021.3
mkl_core.1.dll Intel(R) Math Kernel Library 2021.3
mkl_def.1.dll Intel(R) Math Kernel Library 2021.3
mkl_mc3.1.dll Intel(R) Math Kernel Library 2021.3
mkl_sequential.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_avx2.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_avx512.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_def.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_mc3.1.dll Intel(R) Math Kernel Library 2021.3
MPS.dll MPS 2022/06/26-19:09:38 79.14a028f 79.14a028f
onnxruntime.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.5
PSViews.dll Adobe Photoshop 2022 23.5
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
sentry.dll Adobe-Sentry.dll 0.4.17
SVGRE.dll SVGRE 79.2c1e692 79.2c1e692
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.4.0.997eb32 17.4.0.997eb32
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.2.1-1-cbb9a02
UPIC 2.4.1


Required plugins:

Accented Edges 23.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.5 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter 17.0 - from the file “GigapixelAIApply_x64.8bf”
Average 23.5 - from the file “Average.8bf”
Bas Relief 23.5 - from the file “Filter Gallery.8bf”
BMP 23.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.5 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.5 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.5 - from the file “Filter Gallery.8bf”
Charcoal 23.5 - from the file “Filter Gallery.8bf”
Chrome 23.5 - from the file “Filter Gallery.8bf”
Cineon 23.5 - from the file “Cineon.8bi”
Clouds 23.5 - from the file “Clouds.8bf”
Color Halftone 23.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.5 - from the file “Filter Gallery.8bf”
Conté Crayon 23.5 - from the file “Filter Gallery.8bf”
Craquelure 23.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.5 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.5 - from the file “Filter Gallery.8bf”
Crystallize 23.5 - from the file “Standard MultiPlugin.8bf”
Cutout 23.5 - from the file “Filter Gallery.8bf”
Dark Strokes 23.5 - from the file “Filter Gallery.8bf”
De-Interlace 23.5 - from the file “Standard MultiPlugin.8bf”
Dicom 23.5 - from the file “Dicom.8bi”
Difference Clouds 23.5 - from the file “Clouds.8bf”
Diffuse Glow 23.5 - from the file “Filter Gallery.8bf”
Displace 23.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.5 - from the file “Filter Gallery.8bf”
Entropy 23.5 - from the file “statistics.8ba”
Export Color Lookup Tables 23.5 - from the file “Export3DLUT.8be”
Extrude 23.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.5 - from the file “FastCore.8bx”
Fibers 23.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.5 - from the file “Filter Gallery.8bf”
Filter Gallery 23.5 - from the file “Filter Gallery.8bf”
Fresco 23.5 - from the file “Filter Gallery.8bf”
GatherImageDataFilter 17.0 - from the file “GigapixelAIGather_x64.8bf”
Glass 23.5 - from the file “Filter Gallery.8bf”
Glowing Edges 23.5 - from the file “Filter Gallery.8bf”
Grain 23.5 - from the file “Filter Gallery.8bf”
Graphic Pen 23.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.5 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.5 - from the file “Standard MultiPlugin.8bf”
IGES 23.5 - from the file “U3D.8bi”
Ink Outlines 23.5 - from the file “Filter Gallery.8bf”
JPEG 2000 23.5 - from the file “JPEG2000.8bi”
Kurtosis 23.5 - from the file “statistics.8ba”
Lens Blur 23.5 - from the file “Lens Blur.8bf”
Lens Correction 23.5 - from the file “Lens Correction.8bf”
Lens Flare 23.5 - from the file “Standard MultiPlugin.8bf”
Liquify 23.5 - from the file “Liquify.8bf”
Matlab Operation 23.5 - from the file “ChannelPort.8bf”
Maximum 23.5 - from the file “statistics.8ba”
Mean 23.5 - from the file “statistics.8ba”
Measurement Core 23.5 - from the file “MeasurementCore.8me”
Median 23.5 - from the file “statistics.8ba”
Mezzotint 23.5 - from the file “Standard MultiPlugin.8bf”
Minimum 23.5 - from the file “statistics.8ba”
MMXCore Routines 23.5 - from the file “MMXCore.8bx”
Mosaic Tiles 23.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.5 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.5 - from the file “Filter Gallery.8bf”
Note Paper 23.5 - from the file “Filter Gallery.8bf”
NTSC Colors 23.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.5 - from the file “Filter Gallery.8bf”
OpenEXR 23.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.5 - from the file “Filter Gallery.8bf”
Palette Knife 23.5 - from the file “Filter Gallery.8bf”
Patchwork 23.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.5 - from the file “Standard MultiPlugin.8bf”
PCX 23.5 - from the file “PCX.8bi”
Photocopy 23.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.5 - from the file “ChannelPort.8bf”
Pinch 23.5 - from the file “Standard MultiPlugin.8bf”
Pixar 23.5 - from the file “Pixar.8bi”
Plaster 23.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.5 - from the file “Filter Gallery.8bf”
Pointillize 23.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.5 - from the file “PBM.8bi”
Poster Edges 23.5 - from the file “Filter Gallery.8bf”
PRC 23.5 - from the file “U3D.8bi”
Radial Blur 23.5 - from the file “Standard MultiPlugin.8bf”
Radiance 23.5 - from the file “Radiance.8bi”
Range 23.5 - from the file “statistics.8ba”
Render Color Lookup Grid 23.5 - from the file “Export3DLUT.8be”
Reticulation 23.5 - from the file “Filter Gallery.8bf”
Ripple 23.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.5 - from the file “Filter Gallery.8bf”
Save for Web 23.5 - from the file “Save for Web.8be”
ScriptingSupport 23.5 - from the file “ScriptingSupport.8li”
Shear 23.5 - from the file “Standard MultiPlugin.8bf”
Skewness 23.5 - from the file “statistics.8ba”
Smart Blur 23.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.5 - from the file “Filter Gallery.8bf”
Solarize 23.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 23.5 - from the file “Filter Gallery.8bf”
Spherize 23.5 - from the file “Standard MultiPlugin.8bf”
Sponge 23.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.5 - from the file “Filter Gallery.8bf”
Stained Glass 23.5 - from the file “Filter Gallery.8bf”
Stamp 23.5 - from the file “Filter Gallery.8bf”
Standard Deviation 23.5 - from the file “statistics.8ba”
Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 23.5 - from the file “Filter Gallery.8bf”
Summation 23.5 - from the file “statistics.8ba”
Targa 23.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.5 - from the file “Filter Gallery.8bf”
Tiles 23.5 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
Topaz Clarity 10.0 - from the file “tlclarityps_x64.8bf”
Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
Topaz Gigapixel AI 17.0 - from the file “GigapixelAIAutomation_x64.8li”
Torn Edges 23.5 - from the file “Filter Gallery.8bf”
Twirl 23.5 - from the file “Standard MultiPlugin.8bf”
U3D 23.5 - from the file “U3D.8bi”
Underpainting 23.5 - from the file “Filter Gallery.8bf”
Vanishing Point 23.5 - from the file “VanishingPoint.8bf”
Variance 23.5 - from the file “statistics.8ba”
Water Paper 23.5 - from the file “Filter Gallery.8bf”
Watercolor 23.5 - from the file “Filter Gallery.8bf”
Wave 23.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.5 - from the file “WIASupport.8li”
Wind 23.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.5 - from the file “WBMP.8bi”
ZigZag 23.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.12.1.4 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.12.1\"
CDO: 1.125.1
CmdN: 1.13.2
CDP: 1.149.0
Projects: 1.4.5
Loaded at: 217 ms - launch time impact: 42 ms
Content Credentials (Loaded) 0.31.6.0 - from the file "Required Folder"
Loaded at: 10743 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.6.0.0 - from the file "Required Folder"
Loaded at: 10745 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 222 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder"
Loaded at: 224 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.21.13.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 10746 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 10103 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 10106 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.9.0.29 - from the file "Required Folder"
Loaded at: 10749 ms - launch time impact: 78 ms
Neural Filters (Registered) 1.13.3.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
BLKMARKET Connect 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\co.blkmarket.connect\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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A couple things we see in your sysinfo: You should set your RAM for Ps to no more than 70% as a rule and your gpu driver is 7 months old, it would be a good idea to update this if there is one.

 

Will see if the team has any other suggestions for this font issue showing up after resetting prefs.

 

Thank you,

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Hey, thanks for getting back to me I have updated and change back to 70% but hasn't changed anything, I noticed somthing may be nothing to do with it but I had a photoshop 2021 folder with nothing it in but CT font cache which i deleted then loaded up Photoshop 2022 ( updated ) which i use then the ct font cache folder was re created in a adobe 2021 folder so I'm not sure what is going on here might be this may not be i don't know but the folder keeps re appearing even though i don't have 2021 anymore

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Thank you for the update @Walms95, the team has asked you to:

 

Quit Ps then delete the folder \Users\USER_NAME\AppData\Roaming\Adobe\Adobe Photoshop 2022\FontFeatureCache\DeepFont. It should fix the problem.  Make sure you quit Ps first, then delete the folder.

 

Thank you,

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New Here ,
Sep 22, 2022 Sep 22, 2022

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Hey thanks for the response again, I quit photoshop deleted the folder still didn't do anything, the only fix is resetting preferences works fine all day then when i shutdown my pc and re load the next day the error re appears

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Ok @Walms95 a couple more questions... you state in the OP that you are on Win11, but in your sysinfo it shows Win10?
Operating System: Windows 10 64-bit
Version: 10 6.2.9200.978

Could you record a video and share of what you are seeing in this process for the team to see?

 

Thank you,

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New Here ,
Sep 22, 2022 Sep 22, 2022

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Hey defiantly windows 11 not sure why it thinks I'm on windows 10 I recently did a fresh install to 

IMG_20220922_180021.jpg

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New Here ,
Sep 22, 2022 Sep 22, 2022

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IMG_20220922_180122.jpg

i sometimes get this on creative cloud also then log out and back in then it works i don't know what is going on with adobe at the moment it just doesn't like windows 11 as both only happened on windows 11 

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New Here ,
Sep 22, 2022 Sep 22, 2022

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How do i upload videos to here sorry?

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Sorry I didn't offer a how to on the video upload... you can either click on the filmstrip icon above: 

Screen Shot 2022-09-22 at 1.06.55 PM.png

 

Or you could post to YouTube and share the link, or Dropbox or any other way you might share files like this.

 

Curious if this computer is a dual boot, or if more than one account is on it...?  Trying to find out what may be at play here and why your OS shows Wind11 but your CC sysinfo shows Win10.

 

Thank you,

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New Here ,
Sep 22, 2022 Sep 22, 2022

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If by dual boot you mean windows boots from a ssd yeah rather than hard drive 

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New Here ,
Sep 24, 2022 Sep 24, 2022

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Hey, the font issue seems to of fixed i think will see if it continues over the next few days regarding Photoshop recognising I'm on windows 11 what do you suggest 

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Yey okay then error has re occurred please help thanks 

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Sorry to hear that it is back @Walms95 would it be possible for you to share a screenshot of what is back, the original error, something new or different?  Again, it would be very helpful to the team to be able to see a video of your workflow and when the eror shows, how it shows, etc. This is a hard issue to determine what might be happeing and we need all the info we can get to help. 

 

Thank you for your patience.

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New Here ,
Sep 28, 2022 Sep 28, 2022

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I think the fonts seem to be fixed so far, if anything happens again I will send a video, Anything i can do aobut photoshop and adobe creative cloud thinking im on windows 10 not 11? thanks

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Great to hear that you are back and runing again. The issue with our program to pull down sysinfo is under review to see why this happens sometimes, but nothing that you need to do.

 

Thank you,

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New Here ,
Sep 28, 2022 Sep 28, 2022

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Thanks yeah it can be a pain when creative cloud tells me to update to windows 10 (1909) and above when I am then i have to log out then back in for the update to eventually let me. Thanks for your help, a few people have mentioned this also i know of not just me.

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New Here ,
Sep 28, 2022 Sep 28, 2022

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Also another thing not going well for me haha on Neural filters I get this ! in a circle and it doesn't let me use anything i have tried to delete the plugin folder and re install also any ideas why?

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Please start a new post so that admins can help and work with a specific issue rather than many in the same post.

 

Thank you,

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Thanks, any news on this quite frustrating it keep thinking I'm on windows 10 when go to creative cloud for updates 

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