• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Hi everyone, i'm the only one that the generative tool (AI) doesn't work?

New Here ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

The tool charges to 100% but in this point stops working and looks like freezes because the tool does not generate the image, it's like it's charging forever. I already updated de app and re install it but it doesn't work.

TOPICS
macOS

Views

46

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

Copy link to clipboard

Copied

LATEST

Hey, @Jorge375746125r6t. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community and found two profiles in your account, one of which has an active subscription.

 

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted. If it is an individual machine, try to reset the firewall to the default settings & check if that helps. 


You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

 

Thanks!
Sameer K

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines