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4

Hi there I recently gotten this error when i tried to reopen my work files

Community Beginner ,
Sep 25, 2023 Sep 25, 2023

error1.PNGerror2.PNG

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Windows
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Community Expert ,
Sep 25, 2023 Sep 25, 2023

@amaya6C13 where are the files located?

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

my external hard drive

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Community Expert ,
Sep 26, 2023 Sep 26, 2023
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What happens if you move the file to your local HD and try to open?

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

What format are they?

Can you create a new document > save it as a PNG and see if it reopens OK?

Have you tried opening it with another app like the MS Photos app that comes with Windows?

Do you have any third party image apps you could test the file with? Irfanview for instance.

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

I tried to create new one and save as png as new one and it reopens ok 😞 no i dont have irfanview but i can download it

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

what are your work files? What are the saved files? Type of files?

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

Psd

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