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Home Screen is black, empty and loading Photoshop 21.0.2 Windows 10

New Here ,
Jan 01, 2020 Jan 01, 2020

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Hi, I have PS 21.0.2 Release installed, today the Home Screen is black, empty and loading. My operating system win 10 64x. Can you help me please? Thank you

 

 

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Problem or error, Windows

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Adobe Employee ,
Jan 01, 2020 Jan 01, 2020

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Hi there,

Sorry to hear that the home screen is black in Photoshop, could you try resetting the preferences of Photoshop and let us know if it helps?https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

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Explorer ,
Aug 01, 2021 Aug 01, 2021

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Hi 🙂

 

I am having the same issue for about a week now and I use the HOME page all the time, it's very useful. I installed the update for PS today from CC Desktop hoping that would fix the problem, but still there?

 

I'm a little concerned about re-setting the preferences tbh. I have copied the folder (as suggested in your link above) but if that fixes the issue, how to we then put all the other stuff back? I have a lot of preferences saved.

 

Thank you for any help/advice

 

Brian

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