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How to transfer the cloud documents from another account?

New Here ,
Jun 03, 2024 Jun 03, 2024

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I made a big mistake today. I just graduated from college a while ago and the school email expired, but it's the email I linked to my Adobe account.

Just now I subscribed using my personal email, and I thought the cloud document could also be accessed. I saw a notification like this before I subscribed, but it seems like I understood it wrong. The document will be accessed if I subscribe again using the same email.

However, my old email(the edu) already expired and I cannot use it anymore...

Does anyone know what can I do now? All the artwork I did in my college years is on that cloud. 

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Adobe
Community Expert ,
Jun 03, 2024 Jun 03, 2024

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@Yuhan37810676detx unfortunately any solution requires you to have access to the previous email to login.

https://helpx.adobe.com/enterprise/using/migrate-student-assets.html

 

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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@Yuhan37810676detx can you try to contact the college and explain that you need temporary access to your old email to recover work?

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New Here ,
Jun 03, 2024 Jun 03, 2024

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Thats a good idea. I'm chatting with the adobe agent right now, I will try contacting my school later. Thank you so much!

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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@Yuhan37810676detx not sure they can help much without access to the account but keep us posted!

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