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HUION HS610 tablet error / Photoshop 2021 on Windows 10 - HELP!

New Here ,
Jul 22, 2021 Jul 22, 2021

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I have a terrible problem, every time I try to draw something, when I put the pencil in contact with the tablet surface it generates a diagonal line. I can't do anything, or draw anything, just by making that contact, a diagonal line comes out.

Help, does anyone have this same problem?

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi,

 

We're sorry about the trouble with Photoshop while using the Wacom tablet. Would you mind sharing the version of Photoshop you're using? Please try re-installing the tablet driver to check if that helps. Also, please ensure you have all available Windows updates installed on the computer.

 

You can also check out: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Sep 17, 2021 Sep 17, 2021

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I have the same problem, but it only happens when Photoshop is open and I connect the Huion HS610 tablet, so that it does not happen I must close Photoshop, connect the tablet and then reopen Photoshop, the problem so far has only been with Photoshop, it does not happen with Illustrator.

 

It could also be a problem with the Huion HS610 drivers or an incompatibility with the latest versions of Photoshop.

 

Adobe must be aware that there is not only Wacom, there are also other companies like Huion that make tablets to optimize their software.

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