I am on monthly pay for all apps, all apps inaccessible asking for trial

Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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I am on monthly plan, all apps. Opened my creative cloud desktop and usually I can open any app, today all apps ask me to start trial, as if I am not on a plan. I am logged in to the account as noted on the top of the desktop console. I had to take the 7 day trial for premiere as I needed access to it today, but any ideas what is happening and how to fix? Account is paid, billed every month, payment taken last month. 

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Community Beginner , Jun 15, 2022 Jun 15, 2022
DIDNT SEE A SOLVED BUTTON but I had to reset computer a couple of times, and log in and out of creative cloud and permissions came back. For anyone else just be sure you have your passsword handy as it wont let you in without it. 

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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Hi

Go to the CC app and sign out. Then close and restart your PC and go to the CC app and sign in using the credentials for your paid account.

 

Dave

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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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DIDNT SEE A SOLVED BUTTON but I had to reset computer a couple of times, and log in and out of creative cloud and permissions came back. For anyone else just be sure you have your passsword handy as it wont let you in without it. 

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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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Thanks for taking the time to reply!

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