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I can't log out of Photoshop

New Here ,
Feb 13, 2023 Feb 13, 2023

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I'm trying to get my other account up on photoshop, but I get the prompt to pay, i try to log out via the help tab, but it doesn't do anything, what can I do?Screenshot 2023-02-13 114726.png

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LEGEND ,
Feb 13, 2023 Feb 13, 2023

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Try a sign out on the Creative Cloud app, instead of Photoshop. 

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New Here ,
Feb 13, 2023 Feb 13, 2023

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I don't have creative cloud anymore, and I can't redownload it

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LEGEND ,
Feb 13, 2023 Feb 13, 2023

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Well... it's Creative Cloud that handles accounts, logins, logouts and more. So we need to fix this missing Creative Cloud.

- you say you "don't have it any more". What did you do to get rid of it?

- you say you "can't redownload it". Why? What happens exactly?

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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@Amy28384223tg6l 

 

What is your OS and version of Photoshop? It may help us if you go to Help menu > System Info > Copy, then paste the entire contents into a Reply window.

 

Jane

 

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

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Are you actually using a CC (Creative Cloud) version of Photoshop? Please let us know your Photoshop version? 

Do you remember having Creative Cloud app? If you ARE using Photoshop CC you should see it in your applications/programs folder - if not and if you can't download it please tell us what happens when you try download from Adobe.

With embedded screenshots

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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