I can't log out of Photoshop

[Amy28384223tg6l]

I'm trying to get my other account up on photoshop, but I get the prompt to pay, i try to log out via the help tab, but it doesn't do anything, what can I do?

[Test Screen Name]

Try a sign out on the Creative Cloud app, instead of Photoshop. 

[Amy28384223tg6l]

I don't have creative cloud anymore, and I can't redownload it

[Test Screen Name]

Well... it's Creative Cloud that handles accounts, logins, logouts and more. So we need to fix this missing Creative Cloud.

- you say you "don't have it any more". What did you do to get rid of it?

- you say you "can't redownload it". Why? What happens exactly?

[jane-e]

@Amy28384223tg6l 

What is your OS and version of Photoshop? It may help us if you go to Help menu > System Info > Copy, then paste the entire contents into a Reply window.

Jane

[unique_hope29216]

when i use neural filters it says i need to sign out and sign back in but i cant sign out on photoshop however i can on creative cloud so i sign out then back in and i still get the same pop up 

[NB, colourmanagement net]

Are you actually using a CC (Creative Cloud) version of Photoshop? Please let us know your Photoshop version? 

Do you remember having Creative Cloud app? If you ARE using Photoshop CC you should see it in your applications/programs folder - if not and if you can't download it please tell us what happens when you try download from Adobe.

With embedded screenshots

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management