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I can't open a jpeg whit photoshop

New Here ,
Nov 29, 2022 Nov 29, 2022

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Hi everyone,

 

Photoshop closes when I open an image in jpeg format. When I open images in other formats, there is no problem.

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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Most likely you have jpegs set to open through ACR, and ACR crashes in a buggy GPU driver, or an incompatible GPU.

 

Update your GPU driver first. To bypass the problem, disable jpeg support in Camera Raw preferences, or disable the GPU in Camera Raw preferences. Either will do, but will only hide the problem, not solve it. The GPU is most likely the underlying problem.

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