I can't open PS fully.

[kathleenm01]

I have used PS for many years but recently missed a monthly payment. This is now sosrted but now it won't open fully, I get this message "Could not initialize PS because an unexpected end-of-file encountered". What does that mean and how do I overcome it? Please help. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[kglad]

uninstall ps per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall