I can't open videos

[defaultj623iy95x1nb]

I have the latest version of photoshop running with the new mac operating system and when I open the videos it throws me a box that says that they cannot be opened

[War Unicorn]

Any idea what file format the video is in? Can they play in other video players?

[defaultj623iy95x1nb]

Try .mp4 and .mov formats and nothing. Since I installed the Catalina operating system and now the Big Sur I have had many problems, in fact I have never been able to open videos in photoshop again ... When I had mohave I had no problem

[War Unicorn]

Are you able to open and play the videos in other apps? (Like Premiere, if you have that, or even what the Mac uses for just playing videos back.)

If you can play videos outside Photoshop, try uninstalling/reinstalling Photoshop next. (Don't keep preferences; you want to reinstall clean. You'll have to reset everything but it doesn't hurt to be sure.)

[defaultj623iy95x1nb · Accepted solution]

Now if you can open them! I uninstalled it without saving the preferences and reinstalled from 0 and it worked. thanks a lot!

[J453]

Video layers are not currently supported on M1: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html Support is coming.

[defaultj623iy95x1nb]

I have mac book pro 2018 so check it doesn't have m1 chip ...

[dwboersma]

When?