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I can't open videos

Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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I have the latest version of photoshop running with the new mac operating system and when I open the videos it throws me a box that says that they cannot be opened

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correct answers 1 Correct answer

Community Beginner , Aug 25, 2021 Aug 25, 2021
Now if you can open them! I uninstalled it without saving the preferences and reinstalled from 0 and it worked. thanks a lot!

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Any idea what file format the video is in? Can they play in other video players?

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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Try .mp4 and .mov formats and nothing. Since I installed the Catalina operating system and now the Big Sur I have had many problems, in fact I have never been able to open videos in photoshop again ... When I had mohave I had no problem

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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Are you able to open and play the videos in other apps? (Like Premiere, if you have that, or even what the Mac uses for just playing videos back.)

 

If you can play videos outside Photoshop, try uninstalling/reinstalling Photoshop next. (Don't keep preferences; you want to reinstall clean. You'll have to reset everything but it doesn't hurt to be sure.)

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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Now if you can open them! I uninstalled it without saving the preferences and reinstalled from 0 and it worked. thanks a lot!

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Video layers are not currently supported on M1: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html Support is coming.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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I have mac book pro 2018 so check it doesn't have m1 chip ...

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