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I can't update photoshop because of cylance antivirus

New Here ,
Jul 26, 2022 Jul 26, 2022

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I can't update photoshop because of cylance antivirus.
I don't have admin password
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Windows

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Adobe
Community Expert ,
Jul 29, 2022 Jul 29, 2022

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You have to get that password or have the computer owner update PS.  There is no other option.  

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.

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Community Expert ,
Jul 29, 2022 Jul 29, 2022

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@Ferdinando Ma25402009u63u 

 

You can try some of the steps here.

https://www.lifewire.com/how-do-i-find-the-windows-administrator-password-2626064

I have not tried them and cannot vouch for them, as I use macOS.

 

If you have further questions, ask on the Microsoft forums, as recovering your admin password for your computer is not a Photoshop question.

https://answers.microsoft.com/en-us/windows/forum

 

Jane

 

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