I can't update photoshop because of cylance antivirus

New Here ,
Jul 26, 2022 Jul 26, 2022

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I can't update photoshop because of cylance antivirus.
I don't have admin password
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Cross-app workflows , Windows

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Adobe Community Professional ,
Jul 29, 2022 Jul 29, 2022

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You have to get that password or have the computer owner update PS.  There is no other option.  

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Adobe Community Professional ,
Jul 29, 2022 Jul 29, 2022

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@Ferdinando Ma25402009u63u 

 

You can try some of the steps here.

https://www.lifewire.com/how-do-i-find-the-windows-administrator-password-2626064

I have not tried them and cannot vouch for them, as I use macOS.

 

If you have further questions, ask on the Microsoft forums, as recovering your admin password for your computer is not a Photoshop question.

https://answers.microsoft.com/en-us/windows/forum

 

Jane

 

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