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I cant install any adobe app after factory reset for my pc

New Here ,
Jun 01, 2024 Jun 01, 2024

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i try to install adobe prodcuts but im hit with the message...

"update required
 
If you would like to install Photoshop, you must update your system."
 
however, my system is up to date. I have a pc with a 3080 ti, Ryzen 9 cpu,32 Gb of ram, windows 11 ect. This wasnt a problem till i did a factor reset on my computer
 
thanks,
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Adobe
Community Expert ,
Jun 01, 2024 Jun 01, 2024

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In a few cases lately, Windows users have been directed to a Mac download of the CC app. Then you get this message.

 

Is the downloaded setup file an .exe or a DMG? If it's a DMG, it's the Mac installer.

 

Try a different web browser.

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New Here ,
Jun 01, 2024 Jun 01, 2024

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that was extaclty it thank you. i was getting dmg files so i switched browsers and now everything is installing.

 

 

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