I found a glitch while drawing in Photoshop cc 2023 (v 24.7)

[Mochi Senpai]

when I was drawing using a brush tool, I found a glitch in Photoshop. 

very annoying so I switched to using photoshop beta version. in the beta version as far as I use it to draw, it's fine. but I am very annoyed because sometimes when I want to zoom while drawing a strange bug appears where the zoom tool stops/does not work then immediately switches to the brush tool. and make my artboard look crossed out

[Mochi Senpai]

Update: I've tried resetting preferences, reinstalling Photoshop, updating drivers. but until now I did not find a solution to this bug

[AxelMatt]

Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

Another try is to enable the Older GPU Mode option in "Preferences" > "Technology Previews" > "Use Older GPU Mode (pre 2016)". Then goto "Preferences" > "Technology Previews" and enable "Disable Native Canvas". Restart Photoshop.

If this all doesn't help, we need more informations aubout your system. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread.

[Mochi Senpai]

Thanks in advance for helping me with this problem.

I have tried to disable the option "Use Graphics Processor" and yes, it works and the glitch problem is gone. however there is a drawback where the software becomes very clumsy. especially we miss the smooth zoom feature.

and I have also tried changing the settings to "Older GPU Mode" and it works fine, and the glitch problem is gone. but in this setting Photoshop doesn't run smoothly either, especially when using a brush to draw. it feels like it's not smooth

I've tried resetting the Photoshop preferences. nothing worked

My system: AMD Ryzen 5 5600X, 32GB DDR4 RAM, 512GB NVMe M.2 SSD, Nvidia Geforce RTX 3060 Ti, Windows 11 Pro 22H2, Wacom Intuos Pro (M).

so I have given up and ended up installing photoshop cc 2023 version 24.5. in this version everything is fine, no glitch. and everything is smooth.

[davescm · Accepted solution]

For the beta issue, do you have 'Spring Loaded Tool Shortcuts' checked in Preferences > Tools ?  If so, uncheck it.

Dave

[Mochi Senpai]

for the issue of the beta version to uncheck the "Spring Loaded Tool Shortcuts" setting, it works well, the zoom problem sometimes doesn't work, it goes away.

Thank you for the help

[philippeq]

Did you manage to solve this issue? I'm having the same problem.

[Mochi Senpai]

yeah.. right now I'm using the latest version of Photoshop. While I was using it, sometimes I also experienced a glitch like that too. but when I try to uncheck the "Spring Loaded Tool Shortcuts" setting in Photoshop (like the comment from davescm above). The glitch at least rarely appears