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I have a gray blank screen that will not go away

Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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I have a gray blank screen that will not go away.  I have tools undocked and this screen is always open.  When I click on the desktop to go out of Photoshop it always there.

 

How do I eliminate it?

 

janee_0-1637800800949.jpeg

 

janee_1-1637800825137.jpeg

 

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correct answers 1 Correct answer

Adobe Employee , Nov 24, 2021 Nov 24, 2021
Are you referring to the Application Frame?  Go to Window > Application Frame so it's unchecked.

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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https://www.take-a-screenshot.org

 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hello

 

Thanks for the info.  It did not remove it.

 

When I open a job it opens another window, this one seems to be a dock. It always says "Adobe Photoshop 2020" on the header

 

 

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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In Photoshop CS5 it does not do this.

 

In Photoshop 2017. It says- Show Start Workspace When No Documents are Open.  I have that unchecked and it still shows workspace

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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LATEST

 


@c.pfaffenbichler wrote:

https://www.take-a-screenshot.org

 

That's a nice link for proper screenshots, @c.pfaffenbichler !

 

Jane

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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You're running Photoshop 2017? 

 

Go to Edit > Preferences > General... and uncheck "Show Start Workspace when no documents are open"


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hello

 

I tried that on 2017 and 2020 and the panel is still there.

 

 

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Could it be a Library Pref problem

 

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hello. I appreciate the efforts shown here on the board.

 

I did this and the home stills stays.  See images. Note that arrow is pointing Finder. I have clicked on Desktop to go out of Photoshop and the Home page is still there.  I have to click the red button each time.

 

janee_0-1637800938802.jpeg

 

janee_1-1637800963226.jpeg

 

 

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Are you referring to the Application Frame? 

 

Go to Window > Application Frame so it's unchecked.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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YES!   YES!   YES!

 

Man that is cool.  

 

I really appreciate your attention to this.

 

Thanks

 

Dan

 

 

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