• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I just can't even open my Photoshop.exe

New Here ,
Mar 12, 2023 Mar 12, 2023

Copy link to clipboard

Copied

when I'm trying to open PS it just shows me that window:

Daniel28838900ofo0_0-1678655960680.png
TRANSLATE: "unable to execute the request file not found."

I can fix it only if I reinstall PS but when I restart PC it does'nt work again and even if it starts it doesn't show my GPU, so I can't use GPU in programm. maybe this issues connected to each other. 

what I tryed to do:
1. Reinstall or Update GPU drivers
2. Reinstall PS
3. Change GPU to another PCI-E slot on motherboard
4. Try to install other version of PS
5. Try to update any drivers I can

PLS HELP ME, I RLY NEED TO WORK

TOPICS
Windows

Views

89

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

Hi @Daniel28838900ofo0 sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

LATEST

Hi @Daniel28838900ofo0 what GPU are you using? Where are you installing Photoshop - on your local C: drive (Same drive as system folders)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines