I'n a PS subscriber and can't activate it on a new drive.

[rachel238]

I'm an annual PS subsciber with 7 months left on the term. I've moved all my files to an external SSD drive, and now PS treats me as a new customer. How do I get an activation number or something that verifies my subscription? If I sign in with my Adobe password, etc, it treats me, as I said, like a customer looking to buy.

iMac with OS Ventura.

Ideas will be appreciated.

RLB in Brooklyn

[Ranjisha Sengupta]

Hi @rachel238 

Thanks for reaching out. We're here to help.

Which version of Photoshop are you using? Would you mind DMing us your Adobe ID? Please re-login to the account. Launch the Creative Cloud desktop app. Select the Account icon in the upper right, then select Sign out.

In the next screen, sign in again with your Adobe ID and password.

Let us know how it helps.

Best,

Ranjisha

[kevin stohlmeyer]

hi @rachel238 where is Photoshop installed? On your local or did you move your Mac User profile to the external as well?