I think preset syncing is crashing PS 23 on my Windows machine

[talos72]

For some months I have not been able to open and run Photoshop properly. I have tried tech support and after resetting press and usual stuff the support person pretty much gave up and had me go back to PS 21, the past working version on my Windows 10. Everytime I  reset press on PS 23 the app works once or twice and then it crashes on startup and when it opens the app crashes on quitting where a force quit is required. Sometimes when the app opens it takes a long long time to load up my brushes...the  rush window shows no brushes at all. Then after like 5 to 10 minutes they suddenly pop up. Today, I took a stab at running PS 23 which just hung when trying to open.  I tried quitting and got a message about waiting for PRESET SYNCING to end before Photoshop quits. I think Preset Syncing is my problem. Any solutions? Running latest Photoshop with latest windows 10. 

[lambiloon]

Hi, first you should all the basic requirements need to run 23 versions if all is ok check it on fresh window or make sure all versions on your computer are the latest..regards

or

if all is ok maybe this is bug wait for stable version if problem not go away

[talos72]

Thanks for replying. My computer has a quad core, 32 GB memory with 4GB Nvidia card. I think it meets min requirements. It is odd that the Preset Syncing issue is persistent. Just doing a Google search there are other Windows and Mac users affected by it. 

[talos72]

So chatting with Adobe support online cost me hours of anxiety and work.  I understand standard procedure is to update everything but the agent updated my GPU driver, screen went blank and took me a while to go into safe mode and roll back driver.  In the mean time I lost contact with the agent for obvious reasons.  I found the last crash report for when PS 23 froze.  I would appreciate any help or feedback.  Thanks.

here is the content of crash log:

[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-04-26_16-08-33][27660][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!
[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-04-26_16-08-33][27660][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView\
[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-04-26_16-08-33][27660][Default] [general] UXP DevTools: Sending Notification that UXP is Dev Ready
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.photoshop-material-filters : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.photoshop-material-filters : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-33][27660][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-04-26_16-08-33][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-33][27660][Info] [general] Debugger enabled for com.adobe.photoshop.cloudValueDialog on port: 5151 breakOnStart: no
[2022-04-26_16-08-33][27660][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-04-26_16-08-33][27660][Info] upic::Failed to read plugin info file: C:\Program Files\Common Files\Adobe\UXP\PluginsInfo\v1\PS.json
[2022-04-26_16-08-33][27660][Info] upic::Zero plugins found in user's PluginsInfo file.
[2022-04-26_16-08-33][27660][Info] upic::Number of plugins added from user's pluginsInfo: 0
[2022-04-26_16-08-33][27660][Info] upic::Loading plugins from system fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\External
[2022-04-26_16-08-33][27660][Info] upic::Number of plugins added from system's fallback: 0
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][27660][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2022-04-26_16-08-33][4820][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-34][13852][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-34][13852][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 422 PERF - Start Screen Init start
[2022-04-26_16-08-34][13852][Default] [console] CCX Start v5.9.0.51
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 423 PERF - Sophia Init start
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 425 PERF - Ututs Init start
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 426 PERF - IMS Init start
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 427 PERF - IMS.updateUserProfile start
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] log perf event: time: 427 message: Fetching NGL Profile. Awaiting Response.
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 427 PERF - Fetching NGL Profile. Awaiting Response.
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 427 PERF - Locale Init start
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 435 PERF - MainStore Init start
[2022-04-26_16-08-34][13852][Info] [console] [HS][MainStore] self.launchCount 222
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 441 PERF - Platform init start
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 441 PERF - Photoshop Init start
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 442 PERF - Shared Settings Init start
[2022-04-26_16-08-34][13852][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "77B762C74DBF91970A744C56",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1651474799000,
"graceTime": 8553600000,
"licensedFeatures": [
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_CameraRaw_4.0",
"Bridge_CameraRaw_5.0",
"Bridge_CameraRaw_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0",
"Photoshop_14.0",
"Photoshop_Base_12.0",
"Photoshop_Base_13.0",
"Photoshop_Base_14.0",
"Photoshop_Premium_12.0",
"Photoshop_Premium_13.0",
"Photoshop_Premium_14.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1651007601375,
"licenseId": "77B762C74DBF91970A744C56",
"licenseExpiryTimestamp": 1660028399000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1659423599000,
"warningInterval": 0
},
"workflowInProgress": "NONE",
"workflowCohort": "HYBRID"
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "US",
"userId": "56B8490A4732D04C992015A9@AdobeID"
}
}
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] log perf event: time: 444 message: Received NGL Profile.
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 444 PERF - Received NGL Profile.
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] log perf event: time: 448 message: Fetching Home data
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 448 PERF - Fetching Home data
[2022-04-26_16-08-34][13852][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] log perf event: time: 449 message: Fetching Utut data
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 449 PERF - Fetching Utut data
[2022-04-26_16-08-34][13852][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2022-04-26_16-08-34][13852][Default] [console] [HS][SharedSettings] Making Settings Request
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] log perf event: time: 23 message: IMS.updateUserProfile
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 450 PERF - IMS.updateUserProfile done: 23
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] log perf event: time: 8 message: Shared Settings Init
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 450 PERF - Shared Settings Init done: 8
[2022-04-26_16-08-34][13852][Default] [console] [HS][Performance] 450 PERF - IMS.updateAccessToken start
[2022-04-26_16-08-34][13852][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] log perf event: time: 831 message: Updated access token
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] 831 PERF - Updated access token
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] log perf event: time: 381 message: IMS.updateAccessToken
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] 831 PERF - IMS.updateAccessToken done: 381
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] log perf event: time: 405 message: IMS Init
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] 831 PERF - IMS Init done: 405
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] log perf event: time: 410 message: Locale Init
[2022-04-26_16-08-35][13852][Default] [console] [HS][Performance] 837 PERF - Locale Init done: 410
[2022-04-26_16-08-38][13852][Default] [console] [HS][SophiaBase] Failed to get data from CCX Process for Home: Error: CCXProcess timed out
[2022-04-26_16-08-38][13852][Error] [console] [HS][SophiaBase] Error Loading Home data from CCXProcess: Error: CCXProcess timed out
[2022-04-26_16-08-38][13852][Default] [console] [HS][SophiaBase] Received data from localstorage
[2022-04-26_16-08-38][13852][Default] [console] [HS][Performance] log perf event: time: 4041 message: Sophia Init
[2022-04-26_16-08-38][13852][Default] [console] [HS][Performance] 4464 PERF - Sophia Init done: 4041
[2022-04-26_16-08-38][13852][Default] [console] [HS][SophiaBase] Failed to get data from CCX Process for Utut: Error: CCXProcess timed out
[2022-04-26_16-08-38][13852][Error] [console] [HS][SophiaBase] Error Loading Utut data from CCXProcess: Error: CCXProcess timed out
[2022-04-26_16-08-38][13852][Default] [console] [HS][SophiaBase] Received data from localstorage
[2022-04-26_16-08-38][13852][Default] [console] [HS][Performance] log perf event: time: 4040 message: Ututs Init
[2022-04-26_16-08-38][13852][Default] [console] [HS][Performance] 4465 PERF - Ututs Init done: 4040
[2022-04-26_16-09-41][13852][Default] [console] [HS][IMS] User Profile changed
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] 67601 PERF - IMS.updateUserProfile start
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] log perf event: time: 67601 message: Fetching NGL Profile. Awaiting Response.
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] 67601 PERF - Fetching NGL Profile. Awaiting Response.
[2022-04-26_16-09-41][13852][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "77B762C74DBF91970A744C56",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1651474799000,
"graceTime": 8553600000,
"licensedFeatures": [
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_CameraRaw_4.0",
"Bridge_CameraRaw_5.0",
"Bridge_CameraRaw_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0",
"Photoshop_14.0",
"Photoshop_Base_12.0",
"Photoshop_Base_13.0",
"Photoshop_Base_14.0",
"Photoshop_Premium_12.0",
"Photoshop_Premium_13.0",
"Photoshop_Premium_14.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1651007601375,
"licenseId": "77B762C74DBF91970A744C56",
"licenseExpiryTimestamp": 1660028399000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1659423599000,
"warningInterval": 0
},
"workflowInProgress": "NONE",
"workflowCohort": "HYBRID"
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "US",
"userId": "56B8490A4732D04C992015A9@AdobeID"
}
}
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] log perf event: time: 67602 message: Received NGL Profile.
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] 67602 PERF - Received NGL Profile.
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] log perf event: time: 4 message: IMS.updateUserProfile
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] 67605 PERF - IMS.updateUserProfile done: 4
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] log perf event: time: 67649 message: UI Ready
[2022-04-26_16-09-41][13852][Default] [console] [HS][Performance] 67649 PERF - UI Ready
[2022-04-26_16-09-41][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-41][27660][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-04-26_16-09-41][13852][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] log perf event: time: 67355 message: MainStore Init
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] 67790 PERF - MainStore Init done: 67355
[2022-04-26_16-09-42][13852][Default] [console] [HS][Photoshop] PS: Recent files provided. No. of items = 0
[2022-04-26_16-09-42][13852][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
@ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2022-04-26_16-09-42][13852][Default] [console] 67838 PERF - Launch CCXProcess start
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] log perf event: time: 67398 message: Platform init
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] 67839 PERF - Platform init done: 67398
[2022-04-26_16-09-42][17816][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-42][12916][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] log perf event: time: 67972 message: Photoshop Init
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] 68413 PERF - Photoshop Init done: 67972
[2022-04-26_16-09-42][13852][Default] [console] Error: StartScreen.init threw an exception:
[2022-04-26_16-09-42][13852][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2022-04-26_16-09-42][13852][Default] [console] [initCDOStores-1] ACPLModel.applicationAssetContext is already present
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-1] QuotaStore.fetch - Waiting for initialization to complete
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-1] SAMSyncingAssets - Waiting for initialization to complete
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] log perf event: time: 68507 message: Interactive Ready
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] 68507 PERF - Interactive Ready
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] log perf event: time: 68086 message: Start Screen Init
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] 68508 PERF - Start Screen Init done: 68086
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-1] QuotaStore.fetch - Initialization complete
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-1] SAMSyncingAssets - Initialization complete
[2022-04-26_16-09-42][13852][Default] [console] [initCDOStores-1] ACPLModel.applicationAssetContext is already present
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-2] QuotaStore.fetch - Waiting for initialization to complete
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-2] SAMSyncingAssets - Waiting for initialization to complete
[2022-04-26_16-09-42][13852][Error] [console] [HS][MainStore] Rendering default layout in fallback mode. Reason: Home Yukon data is corrupt or not present: undefined: Home Yukon data is corrupt or not present: undefined
[2022-04-26_16-09-42][13852][Error] [console] [HS][FallbackComponent] {"desc":"Home Yukon data is corrupt or not present: undefined","type":"fallback","code":5000,"extra":""}
[2022-04-26_16-09-42][13852][Error] [console] [HS][FallbackComponent] Failed to render layout! Falling back...
[2022-04-26_16-09-42][13852][Default] [console] [HS][FallbackComponent] Error: Home Yukon data is corrupt or not present: undefined Error: Home Yukon data is corrupt or not present: undefined
at LayoutManager.render (././js/app.js:104377:53)
at allowStateChanges (././js/app.js:14043:11)
at ././js/app.js:233333:92
at trackDerivedFunction (././js/app.js:13797:18)
at Reaction.track (././js/app.js:14966:18)
at LayoutManager.reactiveRender [as render] (././js/app.js:233327:14)
at LayoutManager.makeComponentReactive (././js/app.js:233397:25)
at LayoutManager.target.render (././js/app.js:233576:34)
at gi (././js/app.js:281040:76)
at fi (././js/app.js:281031:10) {"error":true,"prefix":"Failed to render layout! Falling back...","route":"home"}
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-2] QuotaStore.fetch - Initialization complete
[2022-04-26_16-09-42][13852][Default] [console] [DocumentStore-2] SAMSyncingAssets - Initialization complete
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] 68626 PERF - Late Loads start
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] log perf event: time: 70 message: Late Loads
[2022-04-26_16-09-42][13852][Default] [console] [HS][Performance] 68696 PERF - Late Loads done: 70
[2022-04-26_16-09-42][13852][Default] [console] 68696 PERF - Launch CCXProcess done: 858
[2022-04-26_16-09-42][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-42][27660][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-04-26_16-09-42][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-42][27660][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-04-26_16-09-42][27660][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-42][27660][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-04-26_16-09-42][13852][Default] [console] [QuotaStore-1] quota available
[2022-04-26_16-09-42][13852][Default] [console] [QuotaStore-2] quota available
[2022-04-26_16-09-43][13852][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-43][13852][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-43][13852][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-04-26_16-09-44][13852][Warn] [console] Use `shouldComponentUpdate` in an `observer` based component breaks the behavior of `observer` and might lead to unexpected results. Manually implementing `sCU` should not be needed when using mobx-react.
[2022-04-26_16-09-44][13852][Error] [console] Templates are not initialized yet!
[2022-04-26_16-09-44][13852][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2022-04-26_16-09-44][13852][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2022-04-26_16-09-44][13852][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2022-04-26_16-09-44][13852][Default] [console] ====> addToHistory()
[2022-04-26_16-09-44][13852][Error] [console] INGEST RENDER EVENT: WelcomeMessage{"workflow":"home","totalWebTutorials":0,"totalInAppTutorials":0}
[2022-04-26_16-09-44][13852][Warn] [console] Analytics event missing Sophia data:
[2022-04-26_16-09-44][13852][Default] [console] [HS][Photoshop] PS: Home screen visibility set to visible without back button.
[2022-04-26_16-09-44][13852][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2022-04-26_16-09-44][13852][Default] [console] [HS][Analytics] Ingest :: [79ced0cd-5f0d-ded0-6f0f-77984b4437a6] Sending analytics to https://cc-api-data.adobe.io/ingest
[2022-04-26_16-09-44][13852][Default] [console] [HS][Analytics] Ingest :: [79ced0cd-5f0d-ded0-6f0f-77984b4437a6] Success sending 1 events: [{"time":"2022-04-26T16:09:44.843-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":427,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2022-04-26T23:08:34.663Z","source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","event.device_guid":"5c:e0:c5:84:8e:d8","env.com.name":"CCX Start","env.com.version":"5.9.0.51","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.guid":"60CA8DDB723E4B9495110030D4E6CC49","ccxp.hasAccessToken":true,"event.dts_end":"2022-04-26T16:09:44.843-0700"}}]
[2022-04-26_16-09-48][13852][Error] [console] Rules are not initialized yet!
[2022-04-26_16-09-48][13852][Error] [console] Trying to run predict when model was not loaded.
[2022-04-26_16-09-50][13852][Default] [console] 76493 PERF - Launch CCXProcess start
[2022-04-26_16-09-50][13852][Default] [console] 76757 PERF - Launch CCXProcess done: 264
[2022-04-26_16-09-51][13852][Error] [console] Tue, 26 Apr 2022 23:09:51 GMT [CMDN] [StockController] Request to get stock response from CCX Process timed out
[2022-04-26_16-09-52][13852][Error] [console] Tue, 26 Apr 2022 23:09:52 GMT [CMDN] [StockController] Request to get stock response from CCX Process timed out
[2022-04-26_16-09-52][13852][Warn] [console] Tue, 26 Apr 2022 23:09:52 GMT [CMDN] [Performance] Trying to measure stock data but there is not tracking set for this id
[2022-04-26_16-09-54][13852][Default] [console] [HS][Analytics] Ingest :: [066bada1-3b94-4b05-d820-dd4af9210248] Sending analytics to https://cc-api-data.adobe.io/ingest
[2022-04-26_16-09-55][13852][Default] [console] [HS][Analytics] Ingest :: [066bada1-3b94-4b05-d820-dd4af9210248] Success sending 31 events: [{"time":"2022-04-26T16:09:44.845-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":444,"content.type":"Received NGL Profile.","event.dts_start":"2022-04-26T23:08:34.663Z","source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","event.device_guid":"5c:e0:c5:84:8e:d8","env.com.name":"CCX Start","env.com.version":"5.9.0.51","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; 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x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.guid":"8E3E3E3A410F4013AF56E6101AFB02E7","ccxp.hasAccessToken":true,"event.dts_end":"2022-04-26T16:09:44.849-0700"}},{"time":"2022-04-26T16:09:44.849-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"home","event.category":"DESKTOP","event.subcategory":"Fallback","event.subtype":"fallback","event.value":null,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":null,"content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":null,"event.guid":"C937322AB54C46A88515D682754DEB8C","event.type":"error","ccxp.hasAccessToken":true,"event.error_code":5000,"event.error_type":"fallback","event.error_desc":"Home Yukon data is corrupt or not present: undefined: Home Yukon data is corrupt or not present: undefined","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:09:44.849Z","event.dts_end":"2022-04-26T16:09:44.849-0700"}},{"time":"2022-04-26T16:09:44.849-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Home-Default","event.category":"DESKTOP","event.subcategory":"Home-Default","event.subtype":"fallback","event.value":null,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":"local","content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":null,"event.guid":"2F73675CF19D4C6D8904C7BCE5E74D2E","event.type":"error","ccxp.hasAccessToken":true,"event.error_code":5002,"event.error_type":"layout","event.error_desc":"Error: Home Yukon data is corrupt or not present: undefined Error: Home Yukon data is corrupt or not present: undefined\n at LayoutManager.render (.<redacted>/app.js:104377:53)\n at allowStateChanges (.<redacted>/app.js:14043:11)\n at .<redacted>/app.js:233333:92\n at trackDerivedFunction (.<redacted>/app.js:13797:18)\n at Reaction.track (.<redacted>/app.js:14966:18)\n at LayoutManager.reactiveRender [as render] (.<redacted>/app.js:233327:14)\n at LayoutManager.makeComponentReactive (.<redacted>/app.js:233397:25)\n at LayoutManager.target.render (.<redacted>/app.js:233576:34)\n at gi (.<redacted>/app.js:281040:76)\n at fi (.<redacted>/app.js:281031:10)","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:09:44.849Z","event.dts_end":"2022-04-26T16:09:44.849-0700"}},{"time":"2022-04-26T16:09:44.849-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Home-Default","event.category":"DESKTOP","event.subcategory":"Home-Default","event.subtype":"fallback","event.value":222,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":null,"content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":null,"event.guid":"F318E3C6873146EB8AE193BC4ADB94F3","event.type":"render","ccxp.hasAccessToken":true,"user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:09:44.849Z","event.dts_end":"2022-04-26T16:09:44.849-0700"}},{"time":"2022-04-26T16:09:44.850-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":70,"content.type":"Late Loads","event.dts_start":"2022-04-26T23:09:42.862Z","source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","event.device_guid":"5c:e0:c5:84:8e:d8","env.com.name":"CCX Start","env.com.version":"5.9.0.51","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.guid":"1B83C1F554F84B5FAAAD11ED48212AC9","ccxp.hasAccessToken":true,"event.dts_end":"2022-04-26T16:09:44.850-0700"}},{"time":"2022-04-26T16:09:44.850-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":null,"event.category":"DESKTOP","event.subcategory":null,"event.subtype":null,"event.value":null,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":null,"content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":null,"event.guid":"C38E444FE28247D7BD36CE05E67ABB8D","event.type":"render","ccxp.hasAccessToken":true,"user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:09:44.850Z","event.dts_end":"2022-04-26T16:09:44.850-0700"}},{"time":"2022-04-26T16:09:44.850-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Home","event.category":"DESKTOP","event.subcategory":"Drag-Drop","event.subtype":"drag-drop","event.value":null,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":"cached","content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":"","event.guid":"3E70724F8A3946EC8D07BD6435184903","event.type":"render","ccxp.hasAccessToken":true,"ui.view_type":"undefined:undefined","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:09:44.850Z","event.dts_end":"2022-04-26T16:09:44.850-0700"}}]
[2022-04-26_16-09-59][27660][Warn] [general] Setting focus failed on node: span
[2022-04-26_16-09-59][27660][Warn] [general] Setting focus failed on node: div
[2022-04-26_16-10-01][13852][Default] [console] 86804 PERF - Launch CCXProcess start
[2022-04-26_16-10-01][13852][Default] [console] 87063 PERF - Launch CCXProcess done: 259
[2022-04-26_16-10-01][13852][Error] [console] Tue, 26 Apr 2022 23:10:01 GMT [CMDN] [StockController] Request to get stock response from CCX Process timed out
[2022-04-26_16-10-03][13852][Error] [console] Failed to get data from CCX Process: Error: CCXProcess timed out
[2022-04-26_16-10-03][13852][Info] [console] [HS][MainStore] Hiding Welcome Banner
[2022-04-26_16-10-04][13852][Default] [console] [HS][Photoshop] PS: Home screen visibility changed to invisible with back button.
[2022-04-26_16-10-04][13852][Warn] [console] Invalid ContextData:
[2022-04-26_16-10-05][13852][Default] [console] 91156 PERF - Launch CCXProcess start
[2022-04-26_16-10-05][13852][Default] [console] 91413 PERF - Launch CCXProcess done: 257
[2022-04-26_16-10-06][13852][Error] [console] Tue, 26 Apr 2022 23:10:06 GMT [CMDN] [StockController] Request to get stock response from CCX Process timed out
[2022-04-26_16-10-07][13852][Warn] [console] Invalid ContextData:
[2022-04-26_16-10-09][13852][Default] [console] [HS][Analytics] Ingest :: [c3da8b39-f397-649f-f5fe-35ea7aa5d22e] Sending analytics to https://cc-api-data.adobe.io/ingest
[2022-04-26_16-10-09][13852][Default] [console] [HS][Analytics] Ingest :: [c3da8b39-f397-649f-f5fe-35ea7aa5d22e] Success sending 1 events: [{"time":"2022-04-26T16:09:59.620-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Work","event.category":"DESKTOP","event.subcategory":"Legend","event.subtype":"cmd-n","event.value":null,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":null,"content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":null,"user.service_code":"creative_cloud","event.guid":"EB0982D272104D0DB485A3E23E4299BD","event.type":"click","ccxp.hasAccessToken":true,"ui.view_type":"","ui.filter":"","ui.sort_order":"","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:09:59.619Z","event.dts_end":"2022-04-26T16:09:59.620-0700"}}]
[2022-04-26_16-10-14][13852][Default] [console] [HS][Performance] log perf event: time: 100078 message: Fetching Home data
[2022-04-26_16-10-14][13852][Default] [console] [HS][Performance] 100078 PERF - Fetching Home data
[2022-04-26_16-10-14][13852][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2022-04-26_16-10-18][13852][Default] [console] [HS][SophiaBase] Failed to get data from CCX Process for Home: Error: CCXProcess timed out
[2022-04-26_16-10-18][13852][Error] [console] [HS][SophiaBase] Error Loading Home data from CCXProcess: Error: CCXProcess timed out
[2022-04-26_16-10-18][13852][Default] [console] [HS][SophiaBase] Received data from localstorage
[2022-04-26_16-10-24][13852][Default] [console] [HS][Analytics] Ingest :: [19acf497-3609-4d5b-e193-5de6a10a0611] Sending analytics to https://cc-api-data.adobe.io/ingest
[2022-04-26_16-10-24][13852][Default] [console] [HS][Analytics] Ingest :: [19acf497-3609-4d5b-e193-5de6a10a0611] Success sending 3 events: [{"time":"2022-04-26T16:10:14.315-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":100078,"content.type":"Fetching Home data","event.dts_start":"2022-04-26T23:10:14.315Z","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","event.device_guid":"5c:e0:c5:84:8e:d8","env.com.name":"CCX Start","env.com.version":"5.9.0.51","user.service_code":"creative_cloud","event.guid":"3BDED0AF82EC446AB8BFE33F1CE1FD4C","ccxp.hasAccessToken":true,"event.dts_end":"2022-04-26T16:10:14.315-0700"}},{"time":"2022-04-26T16:10:18.330-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Initialize","event.category":"DESKTOP","event.subcategory":"Home","event.subtype":"network","event.value":null,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":"local","content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":null,"user.service_code":"creative_cloud","event.guid":"CE5A0AEAC39640BBAA3DF47DCBE4783E","event.type":"error","ccxp.hasAccessToken":true,"event_value":"Failed to get data from CCX Process for Home","event.error_desc":"Error: CCXProcess timed out","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:10:18.330Z","event.dts_end":"2022-04-26T16:10:18.330-0700"}},{"time":"2022-04-26T16:10:18.331-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.9.0.51","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Initialize","event.category":"DESKTOP","event.subcategory":"Home","event.subtype":"network","event.value":null,"event.device_guid":"5c:e0:c5:84:8e:d8","content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":"local","content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.9.0.51","env.fw.name":null,"user.service_code":"creative_cloud","event.guid":"31447788315C4EB6BF0F0E840CC0BD4E","event.type":"error","ccxp.hasAccessToken":true,"event_value":"Error Loading Home data from CCXProcess","event.error_desc":"Error: CCXProcess timed out","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"23.3.1","user.service_level":"CS_LVL3","event.context_guid":"e000203e-6e9e-4f1f-96f6-b0e3e4f615ff","event.user_guid":"56B8490A4732D04C992015A9@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-6.0.2-release (win32 10.0.19044; x64) Adobe Photoshop/23.3.1 com.adobe.ccx.start/5.9.0.51","event.language":"en_US","event.session_guid":"97F5958484C64B2EB966B1810E6BDA6A","event.dts_start":"2022-04-26T23:10:18.331Z","event.dts_end":"2022-04-26T16:10:18.331-0700"}}]

[talos72]

Are we allowed to post crash logs? 

[talos72]

Sorry for another reply, but earlier I had posted the contents of a crash log but it disappeared. so I am not sure what the protocol is. I have been a subscriber for 12 years and simply haven't been able to use the main software for my work. I tried contacting support multiple times but the issue is not resolved. I appreciate any help. Thanks

[PECourtejoie]

HEllo, did you try disabling preset sync to troubleshoot? https://helpx.adobe.com/photoshop/using/sync-presets.html

[talos72]

Hi 

I tried that trick with Usee config file with Preset Sync set to 0. I am not sure it worked. I will try switching off sync in the prefs. Thanks for link, at least the page was helpful explaining how sync works. Again, I am guessing sync may be an issue but it could be something else too. So I posted the crash log. Maybe some expert may catch something. I have gotten PS 23 to work a handful of times. So it is possible once I can figure out the issue.