I try to start the app but it wont work

[abdullah_7883]

I've downloaded the Photoshop app but when I try to set it up it doesn't work for me?

[BrettN]

What happens when you try? Is there an error message? Do you see the splash screen? Are you on Win or Mac? 

[creative explorer]

@abdullah_7883 do you have the right Photoshop system requirements? 
https://helpx.adobe.com/ca/photoshop/system-requirements.html

I can't install the newest Photoshop 2025 on my OS, because my OS doesn't allow it. But, if I wanted to use some of the new features, I do use the online version of Photoshop. Most cases, Photoshop 2024 works fine

[jane-e]

@abdullah_7883 

Did you download and install Creative Cloud first and then install Photoshop from the CC app?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Is this a recent purchase or are you using the 7-day trial?

Jane