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Welcome to the Photoshop community. I'll help you figure this out.
Could you please share the operating system & its version you are working on? Are you logged in to the Creative Cloud Desktop app?
Try this to start troubleshooting.
Please check the known issues & workarounds for more steps and guidance: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html
Let me know how it goes from here.
Thanks,
Sameer K
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I updated to the new MAC OS and now it's working