Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Icons flashing, screen freezing, app totally unusable

New Here ,
Aug 05, 2024 Aug 05, 2024

I've tried several times now, including last year and now this year. I start with a fresh download and install of Photoshop from the cloud. When I run it, I can't even open a file before the icons all start flashing, the pointer freezes, basically it goes cuckoo banana-pants. Tried full uninstall and re-install, no change. I have never seen anything like this with Photoshop or any other program. It's unusable, and it makes me feel stupid that I keep paying them to try again. Does anyone know what is going on?

I'm on Windows 10 Home, 22H2, OS build 19045.4651. System is a DELL XPS 8700. My most recent attempt is with Photoshop 2024, version 25.11.0.706.

 

Thanks in advance!

TOPICS
Windows
138
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Aug 05, 2024 Aug 05, 2024

Oh no, that's not great. I found something with a report similar to your issue here: https://adobe.ly/4dcxhBo Let me know if this helps. 


^CM

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 17, 2024 Oct 17, 2024
LATEST

Thanks for posting that. Unfortunately, it did not help. I gave up after multiple attempts and paying hundreds of dollars for a subscription that I was never able to use. I have nothing good to say about Adobe anymore.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines