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Question

Image color appears different on separate computers

Forum|Forum|7 years ago
August 23, 2018
3 replies
1407 views

Hello,

Someone created a 300dpi TIF image on their computer. It was sent to me zipped via WeTransfer. When I unzipped it the file had a pink background. The image was suppose to have a white background. The creator of the image double checked and said the background is white on his computer. What can be the cause of this?

Thank you.

This topic has been closed for replies.

D

DaveJCummings

Community Expert

As others have said, the color calibration could be off on one of the computers. its really easy for that to happen.

Mike_Gondek10189183

Community Expert

The color calibration or management may be off on one of the computers. Hardware calibrators are very economical nowadays, but you can color calibrate the pink monitor to get a white using Mac Finder >> preferences >> display >> color. Windows may have something similar in the same area.

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Also check you all use the same color management

edit >> color settings

If this does not resolve your issue, please post a screenshot of your color management settings on the pink computer, and anything else that may help us to help you.

D Fosse

Community Expert

MikeGondek wrote
Also check you all use the same color management
edit >> color settings

No, this is not required and not a problem. There is no need for color settings to be the same. It should always display correctly regardless.

It could be a defective or corrupt monitor profile, but that is unrelated to document profiles and a separate problem. In any case it impossible to say without seeing what "pink" means. It could be anything from Quick Mask to a slightly off monitor white point..

Mike_Gondek10189183

Community Expert

Sorry I replied directly from my email and attached the screenshot there. The values for the off white color is:

H: 0

S: 2

B: 98

R: 250

G: 245

B: 245

This prints pink. And it’s not the whole image, it’s just the background.

Convert to CMYK as you are printing on paper not sending to a monitor, then look at the values. Send CMYK to your printer, not RGB.

in RGB you need the colors to be equal to have pure white, so that color does have a very slight pink cast. When you convert to CMYK you will likely have too much magenta for a neutral white

CMYK is different and because of inks hues/impurities and paper, you want your highlight for example to be 5c 3my 1k (darker or light depending on your image), basically cyan is slightly higher, and MY are equal to each other.

D Fosse

Community Expert

Screenshot please, preferably including the whole Photoshop workspace on your end.

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