image freeze duplication bug

New Here ,
Apr 07, 2022 Apr 07, 2022

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Up until a few hours ago I was able to use Photoshop version 23.2.2 without any problems. However, now whenever I create a new file and zoom in/out or pan across/up the canvas the frame duplicates/freezes across the page (pictured) and I'm unable to use any tools.  

 

I was able to find a fix by disabling "Using Graphics Processor" however its uncomfortable using Photoshop with that option disabled. Is there a reason why this randomly started happening and is there a fix other than unchecking the "Using Graphics Processor" box. I've tried using previous versions of Photoshop, removing settings from the files in Roaming, updating my GPU driver however nothing has proved successful. 

 

photoshop bug1.jpg

 

photoshop bug2.jpg

 

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Actions and scripting , Windows

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
Also see: https://community.adobe.com/t5/photoshop-ecosystem-bugs/weird-ps-bug-psd-file-looks-messed-up/idi-p/...


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Apr 07, 2022 Apr 07, 2022

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That would make sense however I have just logged into a seperate user on my laptop (my work account) to see if the issues also applied on that account too and to my surprise they didn't? So I'm not too sure why its only my main user profile which is affected but I can use Photoshop perfectly fine now. Thanks anyway. 

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