• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Image not opening in correct version of Photoshop

Participant ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

Not sure whether this is a bug or not. When I try to open some images from Windows Explorer by right clicking and "open with" - Photoshop 2024 is not listed, only 2023. So I search for Photoshop 2024 and end up in the folder which contains Photoshop 2024 and press enter but 2023 opens.

Any ideas on cause and cure appreciated please.

TOPICS
Windows

Views

128

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

@NigelD1 try uninstalling and reinstalling version 2024 from the Creative Cloud app

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

Thanks for the response - What about my preferences that are already set up there, will they be saved?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

You can choose to keep your preferences when uninstalling

2024-04-23 13_17_38-Creative Cloud Desktop.png

As a precaution, you can backup the "Adobe Photoshop 2024 Settings" folder from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2024

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

LATEST

Thank You - haven't had an issue so far but will keep a watch to see if there are specific files/folders affected.

 

Appreciate your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines