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Image not opening in correct version of Photoshop

Participant ,
Apr 23, 2024 Apr 23, 2024

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Not sure whether this is a bug or not. When I try to open some images from Windows Explorer by right clicking and "open with" - Photoshop 2024 is not listed, only 2023. So I search for Photoshop 2024 and end up in the folder which contains Photoshop 2024 and press enter but 2023 opens.

Any ideas on cause and cure appreciated please.

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Adobe
Community Expert ,
Apr 23, 2024 Apr 23, 2024

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@NigelD1 try uninstalling and reinstalling version 2024 from the Creative Cloud app

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Participant ,
Apr 23, 2024 Apr 23, 2024

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Thanks for the response - What about my preferences that are already set up there, will they be saved?

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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You can choose to keep your preferences when uninstalling

2024-04-23 13_17_38-Creative Cloud Desktop.png

As a precaution, you can backup the "Adobe Photoshop 2024 Settings" folder from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2024

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Participant ,
Apr 23, 2024 Apr 23, 2024

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Thank You - haven't had an issue so far but will keep a watch to see if there are specific files/folders affected.

 

Appreciate your help.

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