Image Processor Suddenly Stopping Working: Runs, but Produces Blank Files

New Here ,
Apr 28, 2022 Apr 28, 2022

Copy link to clipboard

Copied

Been using Image Processor to convert large RAW photo images to jpegs for sharing.  Never a problem until lately.  Consulted Adobe Support.  Was advised to go to Prefereences > Performance.  Then Uncheck Graphic Processor Option.  Increase RAM useage to about 85%. Decrease History States to about 30, and then check the Deactivate Nsative Canvas option under Technical Previews Panel.

Image Processor Runs, but the converted jpegs are still empty/blank.  Movever, after making these adjustments, Photoshop Tools were almost impossible to control, e.g., if I started Zooming in or out, it is hard to stop zooming.  Same wiith the Healing Brush tools.  Went back to my Default Preferences!

TOPICS
Windows

Views

27

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

Copy link to clipboard

Copied

LATEST

Hi @Lee242382421ddt ,

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Also, try:

Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines