Image won't close (stuck) in Photoshop 23.4.2 (macOS 12.4)

Explorer ,
Jul 20, 2022 Jul 20, 2022

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I've have facing this problem for sometime now. If I have several images open at the same time in PS, one of the images goes to state where it doesn't close / save / anything.

If I hit ESC "save popup window flashes nano second" and I can go to another images and they work fine, but this one image gets stuck. If I hit X on image tab I just get error sound. All the menus are disabled too. Close All doesn't work either.


Only way to "solve" this is to do Force Quit and start over.

 

I have OSX 12.4. and PS 23.4.2.

 

 

 

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi there,

 

Thanks for reaching out. We're sorry to hear about the trouble that you see with Photoshop. 

Since when are you noticing this; after the recent update? What is the file format of the image? Does it happen with a particular image or different images? Did you try any troubleshooting so far?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please backup your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

 

Thanks.

Ranjisha

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Explorer ,
Jul 21, 2022 Jul 21, 2022

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Same problem was happening in previous version of PS too. And different images. 

 

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Explorer ,
Aug 04, 2022 Aug 04, 2022

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Update: This all start while image is saving and I start to work with another file in PS.

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