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Images messed up / grey in PS

Explorer ,
Mar 20, 2024 Mar 20, 2024

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Photoshop is messing up some files (not all) when it opens them. I have tried Photoshop 2024 (latest updates) and 2023 on Windows and the Beta on Mac. On 2024 on Windows I tried with and without GPU acceleration enabled.

 

Below is an example of what  the problem can look like:

DJI_20240201131209_0002_D.MP4_snapshot_03.56.236-ps.jpg

And below is the file, opens fine in all other image editors / viewers I have tried (including Bridge and ACR) except PS:

DJI_20240201131209_0002_D.MP4_snapshot_03.56.236.jpg

Some images are coming out very pixelated and mainly grey. Some have lines on. And some have weird colours and lines like above.

The image has been optimised using FileOptimizer - if I do not optimise the image PS will open it no problems. So I suspect PS is expecting some metadata that has been stripped out and then gets messed up. It could be that PS is actually handling the image correctly / strictly whereas most other software is being more friendly / lenient?

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Adobe
Community Expert ,
Mar 20, 2024 Mar 20, 2024

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So then the question is - what is FileOptimizer and what does it do to the files?

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Explorer ,
Mar 20, 2024 Mar 20, 2024

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I'm not sure if it is allowed to post links here? It is a file optimisation software that reduces file sizes without reducing image quality. If you google it the first 10 results or so are all for it.

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