Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Images out of proportion when opened (see attachment)

Community Beginner ,
Aug 20, 2021 Aug 20, 2021

Copy link to clipboard

Copied

PS updated last night, and now when I open a new image - it stretches out of proportion horizontally. If I want to see it in the correct proportion - I have to shrink it down to a tiny image.
I'm sure it's just a setting, but how do I fix it? (It's fine in Preview, but stretched in PhotoShop.)
TOPICS
macOS

Views

77

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

Copy link to clipboard

Copied

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2021 Aug 21, 2021

Copy link to clipboard

Copied

Thank you.

"turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop" fixed it. Adobe says it may have something to do with the M1 chip. (?)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 22, 2021 Aug 22, 2021

Copy link to clipboard

Copied

LATEST

Unfortunately disabling GPU usage is not a proper solution as it invalidates GPU dependent features (like the Rotate View Tool, 3D Features and some Filter acceleration for example). 

Have you checked out the known issues list? 

https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

Copy link to clipboard

Copied

As well as the good advice from c.pfaffenbichler you may want to check View > Pixel Aspect Ratio and Pixel Aspect Ratio correction. It should normally be set to square pixels and no correction.

 

If that, and the previous advice posted, does not work then try resetting your preferences (Preferences > Genera > Reset Preferences on quit,  then click OK and close and restart Photoshop). The preference files contain more than just the user set preferences and, if corrupt, can lead to strange behaviour which sometimes does not show up until a new version is installed.

 

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2021 Aug 21, 2021

Copy link to clipboard

Copied

Thanks. This was the fix: 

 

"turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop" fixed it. Adobe says it may have something to do with the M1 chip. (?)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines